t_piotrowski
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Is anybody aware of Suunto's safety recall of D9 dive computers? This "world's first... beautifully designed, blah, blah blah" dive computer can apparently manifest the fault which under certain circumstances, can cause the depth and time display to update slower than normal!!! Frightening, not to mention financial inconvenience to those who invested lots of money into this highly publicized and longly awaited computer!
What is your experience in handling of the above-mentioned problem by your local Suunto office or country distributor?
I just got of the phone to Suunto's Australian distributor who confirmed that D9 computers must not be used and should be returned to place of purchase immediately. At least two weeks will pass before D9's firmware could be reprogrammed.
I am finding the "offer" totally unacceptable. We are well into diving season in Australia and being without the reliable computer is more than just inconvenience. I have requested distributor to provide me with replacement computer until D9 can be fixed, and was told immediately that Suunto Finland have already advised them against such arrangement.
P.S. Last minute update:
At least some positive news about help offered by "Deep 6 Diving" shop in Sydney, the friendly people who supplied me with D9 computer. While expressing their sincere concerns about the mishap with D9 computer, the managers of the dive shop have offered me a temporary loan of different model of Suunto computer. Hope Suunto and their Australian distributors would reward "Deep 6 Diving" of West Ryde in Sydney, for such kindnes and generosity.
What is your experience in handling of the above-mentioned problem by your local Suunto office or country distributor?
I just got of the phone to Suunto's Australian distributor who confirmed that D9 computers must not be used and should be returned to place of purchase immediately. At least two weeks will pass before D9's firmware could be reprogrammed.
I am finding the "offer" totally unacceptable. We are well into diving season in Australia and being without the reliable computer is more than just inconvenience. I have requested distributor to provide me with replacement computer until D9 can be fixed, and was told immediately that Suunto Finland have already advised them against such arrangement.
P.S. Last minute update:
At least some positive news about help offered by "Deep 6 Diving" shop in Sydney, the friendly people who supplied me with D9 computer. While expressing their sincere concerns about the mishap with D9 computer, the managers of the dive shop have offered me a temporary loan of different model of Suunto computer. Hope Suunto and their Australian distributors would reward "Deep 6 Diving" of West Ryde in Sydney, for such kindnes and generosity.