Starting a Dive Shop

Please register or login

Welcome to ScubaBoard, the world's largest scuba diving community. Registration is not required to read the forums, but we encourage you to join. Joining has its benefits and enables you to participate in the discussions.

Benefits of registering include

  • Ability to post and comment on topics and discussions.
  • A Free photo gallery to share your dive photos with the world.
  • You can make this box go away

Joining is quick and easy. Log in or Register now!

Al Mialkovsky:
Valid points all. In the past few years in our area 3 dive shops have closed with no new ones opening.

We have had good customers bring their gray market gear to us for service and warranty work. oops. We will do what we can for them but when the call is made to the manufacturer we want them listening in when we read off the serial numbers.

I'll have to be honest. There are a couple of divers who love to hang out at the shop but if we can't meet or beat an internet price (which we seldom can) they don't buy from us. Yesterday, with a smile on my face, I asked one of these guys if he planned to hang out at Leisurepro if we ever had to shut down because of all the online shopping that goes on. He says lower your prices and I'll buy here. I told him, again with a smile, that if we did that we'd shut down very quickly. He doesn't get it.

Those who do shop at the shop I instruct for get other deals, such as minor repairs for free, we'll sneak them a little air every so often and of course we'll discount activities and specialties.
hypothetical: I'll buy 25 regs at a time from you at just over your cost. You'll make a margin similar to selling a couple of regs out of the shop on a normal month. I'll get the warrenty, and then sell them on eBay for another 25%. I'll split the profit with you 50/50. We'll make you more profit than if you just sold one or two a month out of your store.

This is not an offer, just an observation of what I'm seeing going on with some dive shops with certain brands.
 
I'm also toying with the idea of starting some type of dive shop, or dive "business".
I'm still trying to figure out how my LDS makes any money. I know their BC and Reg prices are quite high but that's generally understood due to dealer price structuring.
So far I've taken OW, AOW and Rescue classes with them and started to buy other gear with them that's reasonably priced. I think most of the gear I've gotten from them so far is a "loss leader" to get folks in the shop. I got my PST E-7's from them at $285.00 each, cheaper than LP. I've heard tanks are typically a loss leader. So far they've been giving me free fills. I broke out the 2 Rescue evening classes, 1 pool class, and 2 almost full days of OW diving for the Rescue cert by hour. $200.00 class fee \ 20 hours is $10.00 an hour? That's a bargain to me as a consumer as far as I'm concerned. I understand most of the instructors do it for the love of diving and get gear at good discounts. So if the instructors get cheap gear, and the hourly breakout is cheap, and they're selling loss leader gear cheap, and the expensive gear inventory is not moving out of the store because it's "overpriced" according to the market, then how the hell do they survive? To be honest I really don't mind now spending a little extra here and there with them because it all pans out in the end and so far I'm getting quality training and service. The guy does have 2 stores, one in NY and one in CT so maybe one is "carrying" the other, I don't know how he does it.
 
dave the diver:
Sooo ... any of you guys got any advice on starting up a dive shop. Is it best to start a new one, or wait for an existing one to come up for sale? Sales/service and training? Or trips? Or no training?

I'm toying with ideas and would be grateful for any advice.
Only advice I can offer is from general observation, not personal experience in the dive industry, but first off, why a dive shop? The business I see fail, and this applies to all sorts, not just LDS's, are often started due to someone's passions and not due to a well though out business plan. Sort of like opening a bar because you like to drink with your friends. Using my nearby LDS's as an example, the ones really thriving have owners and management that could just as easily be working at any other retailer. In other words, while they may appear to have some enthusiasm for diving, I never see them in the water. This philosophy also carries into other aspects of the business. Classes are run very frequently and cheaply. I assume that the effort put into these classes is somewhat commeasurate with the price, but why give an above average effort to people who may not dive again for a year? One shop, in particular, probably runs 500+ OW students thru a year. Partly this is possible because there are some full time employees. As long as your paying a manager to work in the store, they might as well teach classes at the same time. 80-90% of these students purchase at least a personal gear package (mask, fins, boots@$150-$250). 25% (my estimate from being in the shop) buy a full gear package of some sort (minimum $650). The gear brands available change almost yearly based on the current best profit available. One shop sells a lot of Aqua-Lung gear but there isn't a single Apeks reg in the store. What they carried last year is suddenly missing and presumed junk. There is one LDS near me that I consider marginal. It looks like three or four owners, that probably have full time jobs, are trying to run the place in their spare time. Their gear prices and class prices are the highest in the area and it doesn't look like the local market is buying into the plan. As to the trips they run, I've never talked to anyone after a trip that felt the shop employee did anything to help the group, really just a way for one free spot plus one spot to sell for profit. The online sellers aren't saints either. When I've ordered from LP I gotten the distinct impression that scuba gear is just something they'll peddle until a better oportunity comes along. If none of this sounds like the way you want to do business then don't set your goals too high. It may be better to go to your bank, withdraw a large stack of $100 bills and sell them on the corner for $50 each. This will likely be the same end result as opening a dive shop but you'll probably make more friends.
 
I'll buy 25 regs at a time from you at just over your cost. You'll make a margin similar to selling a couple of regs out of the shop on a normal month. I'll get the warrenty, and then sell them on eBay for another 25%. I'll split the profit with you 50/50. We'll make you more profit than if you just sold one or two a month out of your store.
Of course our shop wouldn't be involved with such things as it's just shooting ourselves in our own foot. But I know this happens.
 
oceancrest67:
there remains a concern with purchasing regs and bcs online...warranties, grey market items, and what about yearly maintenance and service?

How much longer do you think this is going to last? Sooner or later one of the major dive manufacturers will break down the wall and start selling exclusively via the internet with the sevices through well equiped and "certified" shops.

Just curious - have any dive shops successfully changed into a chain? The key to business these days is buy buy buy other companies, suck all the money out build a house in the islands, and then get out before the business goes bankrupt.
 
You'll just end up broke and bitter, raging senselessly against agencies and the industry in general. We've seen it here.

Marc
 
yknot:
As to the trips they run, I've never talked to anyone after a trip that felt the shop employee did anything to help the group, really just a way for one free spot plus one spot to sell for profit.

if you call the outfit directly you end up getting the same trip for about 1/2 the price. It might be worthwhile going on a dive trip through the LDS assuming the person leading the group has been there before and it's a new location for you... but after that... what's the point? I can call any dive operator/hotel in Coz/Hond/Fiji and find a much better price...
 
Yep you guys can always beat the price.

But the heartbeat of the industry lays in the LDS. When they're gone, good luck. Where are you going to try on your gear before you save 100 bucks buying it over the internet?

Need your reg fixed before next weekend?

Good luck

I have heard that some dive shops are currently refusing to fill tanks when a customers gear was purchased online. As far as I'm concerned I'd like to see more shops doing this including the shop I work for.
 
Al Mialkovsky:
Yep you guys can always beat the price.

But the heartbeat of the industry lays in the LDS. When they're gone, good luck. Where are you going to try on your gear before you save 100 bucks buying it over the internet?

Need your reg fixed before next weekend?

Good luck

I have heard that some dive shops are currently refusing to fill tanks when a customers gear was purchased online. As far as I'm concerned I'd like to see more shops doing this including the shop I work for.

that the heartbeat of the industry is in the consumer? The guy with the Visa? Divers will stop buying equipment that can't be self serviced.
 
Al Mialkovsky:
Yep you guys can always beat the price.

But the heartbeat of the industry lays in the LDS. When they're gone, good luck. Where are you going to try on your gear before you save 100 bucks buying it over the internet?

No need to try on a harness before you buy it. LOL

How is the dive shop the heart beat of anything? I mean I haven't been into a dive shop since I closed my own...well excluding getting gas at Bill R's when I'm in cave country.

Shoot the VP of Whites fitted me for my dry suit and it still doesn't fit right. What are you going to do?
Need your reg fixed before next weekend?

I do my own thanks...all 20 or so of them. I insist on it. As a shop interested in serving divers will you sell me parts for my regs? If not I sure won't buy a reg from you.
Good luck

I have heard that some dive shops are currently refusing to fill tanks when a customers gear was purchased online. As far as I'm concerned I'd like to see more shops doing this including the shop I work for.

To the devil with them. Not only do I have a compressor but other than a few other tech divers in the area I'm the only guy who can mix gas within a 100 miles of here. Air?...Dive shop?...yeh...right!

I don't mean to be cross but I owned a dive shop and the result is that I don't like the way the industry is run...AT ALL.

The agencies and manuifacturers arent treating you any better than you're trying to treat me. Well, at least they didn't me.

If there's something you think that you can do for me that I'd be willing to pay for...then fine...but if you threaten me (and that's what your statements sound like) then we won't be friends anymore and I sure won't be a customer.

With as many regs and tanks as I have I could buy a new compressor (big enough to serve my needs) every year just for what it would cost to service my tanks and regs.

Do you make your students aware of the Air Speed Press books so they can get educated? Do you give them the choice?
 

Back
Top Bottom