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Sr1 blues

Discussion in 'Sherwood SCUBA' started by rogersab1223, Aug 5, 2013.

  1. rogersab1223

    rogersab1223 Angel Fish

    # of Dives: 50 - 99
    Location: Alexandria, VA
    41
    2
    0
    I purchased an SR1 from my LDS last year (August) and had it for some months before I was able to use it.
    When I attached it to the valve the first stage made a horrible squealing/shrieking sound and the black rubber ring was bulging.

    Took it to the tech and he said the piston was out of place and corrected it.

    32 dives later, same issue.

    Anyone else Experiencing similar issues? Any Sherwood reps here that might be able to point me in the right direction?

    Andy
     
  2. Sherwood SCUBA rep.

    Sherwood SCUBA rep. Dive Equipment Manufacturer

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    18
    Hi Andy,
    Please locate your closest dealer for they to process a return, I'm the head technician here at Cramer Decker Industries, (Sherwood is part of CDI), I'll inspect your regulator here, repair it and send it over to you (through the dealer) at no cost, you may have to pay just for the shipping, ask your dealer. If you need to contact me direct for more detailed questions, go to www.sherwoodscuba.com create log in credentials (in case you have not done so) and use the general contact form; those communications come straight to me, I'm the one receiving and answering to those, ...I can't give out contact info directly in scubaboard . >> I'll make sure you change from 'SR1 Blues' to SR1 AWESOME! I'll make sure of that.

    Mauricio Moreno
    Head Scuba Tech
    Cramer Decker Industries
     
  3. ml3456

    ml3456 Nassau Grouper

    # of Dives: 500 - 999
    Location:
    91
    4
    8
    I wish mine was SR1 awesome. Its a "SR1 paperweight". See if you can return it. A attempt to repair mine was done many times and never work right, was offered a $600 refund 3 years ago and still waiting. Try and return Do a search. They should be recalled.

    I wish Sherwood would live up to their promises. Still waiting for the refund you promised me and my LSD!!
     
  4. Sherwood SCUBA rep.

    Sherwood SCUBA rep. Dive Equipment Manufacturer

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    8
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    Hi Andy,
    I appreciate your frustration with the SR1 performance but there is nothing to recall on it. I have been able to bring back to life at least 20-30 of those SR1 "paperweights" in the last 3 months I started working at CDI as head technician. During that time I have discovered that all the issues involving the SR1 have been technician errors, not mechanical nor structural nor design errors. A bad procedure on the repair/overhaul or the wrong tools used to perform the overhauls are not reason to recall a product. If my predecessor here at CDI was unable to respond the way you deserve, or prior technicians who worked on your regulator were unable to pin point problems adn resolve them, well, that is in the past and there is nothing I can personally do to change the past. (all I have is the present...) As far as money offered to you at some point, I have absolutelly no way to corroborate that fact, nor follow up on it. As per Sherwood Scuba living up to our commitment with you as a user of one of our products, the offer of a thorough inspection and a clean and effective overhaul that will include any part needed in your regulator to make it work like it was designed, is there from me, if you decide to take it, and give Sherwood Scuba another chance.
    Please return the regulator to me through our network of authorized dealers and I'll make sure it is returned to you in perfect working order. Here at CDI, we have the testing instrumentation, tools and replacement internal parts that no dive operation has. If you need to contact me direct: mauriciomoreno- at - cramerdecker -dot- com... I'll be glad to have a chat with you.

    Thank you,

    Mauricio Moreno
    CDI Watersports
    Head Technician
     
  5. CMAN

    CMAN Solo Diver

    # of Dives: 500 - 999
    Location: Michigan
    446
    21
    18
    I have a few issues with your reply Mauricio, first you blame technicians for doing a "bad procedure" or using the "wrong tools" for the problems that divers are having with the SR1 but most of the SR1's that I have seen issues with came right from the factory brand new and had never been serviced! So are we to assume that Sherwood is sending out regulators that were assembled using "bad procedure" or could it be that there may be a design flaw? Then you say "Here at CDI, we have the testing instrumentation, tools and replacement internal parts that no dive operation has". Are we to assume that the only way to get the SR1 properly repaired/overhauled is to send it back to you? Why would anyone buy a regulator from a shop that has to be sent back to the manufacturer for service?
     
  6. rogersab1223

    rogersab1223 Angel Fish

    # of Dives: 50 - 99
    Location: Alexandria, VA
    41
    2
    0
    Yup -

    Mine is going through a complete rebuild after 33 dives. This AFTER it had to be fixed from the factory.

    I don't want the reg anymore.

    Mauricio, want to buy it?
     
  7. Sherwood SCUBA rep.

    Sherwood SCUBA rep. Dive Equipment Manufacturer

    713
    8
    18
    OK, if you want our help going forward please contact me direct: 800-347-9766 extension 3080, e-mail: mauriciomoreno@cramerdecker.com . If you want to chat with me about your SR1 you can call my cell anytime: 760-529-7582.

    ---------- Post added August 14th, 2013 at 08:03 AM ----------

    If you want our help going forward please contact me direct: 800-347-9766 or e-mail: mauriciomoreno@cramerdecker.com if you need to chat with me call my cell: 760-529-7582
     
  8. Tex-Dive

    Tex-Dive Garibaldi

    # of Dives:
    Location: Houston
    3
    0
    0
    I have been reading the Sherwood post for the past couple of months. First let me say this...All of my equipment is Sherwood. I like it but i always rebuild my own gear so I don't see any LDS issues. I am getting back in to recreational diving after a 15 year break. I went commercial and finally retired deep saturation diving.

    I now work for one of the largest conglomerates in the world (cant say the name :d) basically "fixing" quality issues as a reliability engineer. What worries me is that as a company that builds life support equipment, I don't hear anything about root cause analysis, six sigma or any other process that fixes the actual cause of the issue weather it's from an LDS or manufacturing mistake. Does Sherwood utilize these processes to analyze failures and prevent them from happening to the next diver? How about a simple failure analysis?

    Kind of worries me Mauricio as now my kids are getting certified in November and I was about to buy their gear....
     
  9. ml3456

    ml3456 Nassau Grouper

    # of Dives: 500 - 999
    Location:
    91
    4
    8
    Mauricio,

    I'm glad your there hopefully straightening things out, but I waited months for parts to repair my reg. I had one of the first units made and it had metal shavings in it and couldn't hold a high pressure o-ring place. Sent in in, and CDI techs found nothing wrong!! But changed out a perfectly good second stage for some unknown reason (patents?). After having it repaired it started breathing very hard under 1000 psi. Couldn't get a rebuild kit for months. My LDS got me a loaner straight from CDI a week before a long live aboard trip and it breathed worse than mine. I was forced to buy a new reg for my trip, but this was after both the LDS and I both talk to your Chicago area rep and he said he would refund the purchase price of the reg. Talk to him if you want to understand what happened. Obviously this never happened so that is why I post the facts. If CDI would have honored what they said they would so I would be saying what a great job CDI did to make the problem right. Pm me if you want to talk about it, but I don't want any fellow divers to go through the major hassles, mislead by a rep. and loos $600 like I did. And this was before people started talking about the 1st stage coming apart.
     
  10. Sherwood SCUBA rep.

    Sherwood SCUBA rep. Dive Equipment Manufacturer

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    Hi Tex-Dive,
    Definitively here is not the place to discuss what kind of testing we cunduct to build our data. Sadly, I have noticed, no matter how good our intentions could be, or how hard our efforts have been to improve our line, posting specific information "on-line forum style", is like the Miranda Rights "...anything you say can be used against you..." etc, etc. So, as I have been posting before, if somebody requires additional information or my help regarding the SR1, SR2 or any other model of regulator in our line, feel free to contact me at CDI.

    Thank you,

    Mauricio Moreno

    ---------- Post added August 19th, 2013 at 08:03 AM ----------

    Dear ml3456, ( I do not know your name...)

    As I said before, I started working as the head of the technical services department for the watersports/scuba division of CDI about 3 months ago & right now I do not have a list of previous cases or how they got dealth with. If you feel that your issue was not resolved by my predecessor or our past efforts, I could look into your case to find out what happened, if you want me to. Please email me at CDI with your name and dates of the events to follow up. mauriciomoreno@cramerdecker.com . Believe me, I do not want fellow divers (or anybody else) to go through major hassles with any of our products or feel that they were misslead (or not taken care of) by anybody wearing the "CDI/Watersports shirt".

    Sincerely,

    Mauricio Moreno
     

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