Phillip- thanks for your reply. I don't think anyone was questioning your policy, just the application of it under the circumstances of missing the boat versus a boat leaving before departure time.
If you read the initial posts, and even a note from one of the moderators, I think you will see that most folks were looking for your side of this. Lacking any information other than what the OP gave us, it sure seemed like a poorly handled situation. Now we'll wait to hear from the OP.
If the facts are as you say, I'm sure most will understand your hard line on this. Question: Since you offered a credit for another trip, given that they are from Chicago, could that trip have been transferred to someone out here if they wanted? Then at least they could "resell" the trip and recoup their cost as they may not be out here again. If that was an option, I have a hard time supporting the OP on this (depsite my previous posts).
Thanks again for posting your side.
Is this the same as what was on your website? If not, I am sure you can see where the confusion may have been, despite your conversation.Check in is no later than 6am, once you have checked in you need to get your gear on the boat as soon as possible as we NEVER leave later than 7am.
If you read the initial posts, and even a note from one of the moderators, I think you will see that most folks were looking for your side of this. Lacking any information other than what the OP gave us, it sure seemed like a poorly handled situation. Now we'll wait to hear from the OP.
If the facts are as you say, I'm sure most will understand your hard line on this. Question: Since you offered a credit for another trip, given that they are from Chicago, could that trip have been transferred to someone out here if they wanted? Then at least they could "resell" the trip and recoup their cost as they may not be out here again. If that was an option, I have a hard time supporting the OP on this (depsite my previous posts).
Thanks again for posting your side.