Should there be repercussions for rudeness from a LDS?

[drew52]

I'm all for 2nd chances and in letting the people know when they are messing up. I know I'd let my lds know when they aren't doing the right thing and I certainly hope people let me know when I'm messing up.

However in this situation how many 2nd chances do you want. Seems like there was some dishonesty involved in the original date of mask arrival, the op was lead along after it was apparent the mask was not there on the original date and when he finally couldn't wait any longer the shop owner was rude. Seems like this guys 2nd chance was all used up.

 

[pickens_46929]

I'm all for 2nd chances and in letting the people know when they are messing up. I know I'd let my lds know when they aren't doing the right thing and I certainly hope people let me know when I'm messing up.

However in this situation how many 2nd chances do you want. Seems like there was some dishonesty involved in the original date of mask arrival, the op was lead along after it was apparent the mask was not there on the original date and when he finally couldn't wait any longer the shop owner was rude. Seems like this guys 2nd chance was all used up.

Yep... that's why I posted my edit at the end.

 

[Fish_Whisperer]

Apparently if you do bad business with a scubaboard member they tell 70 000 people.

Not good for business.

I guess it pays to be polite and helpful and do stuff right the first time. You never know when one of us is entering your store.

There it is: The new model of modern business. Screw a customer, and the repercussions are likely to be greater, deeper, and farther reaching than ever before.

 

[ams511]

As i have a tendency to do Ive shot an email over to their sales department providing a link to this thread. Always nice to let them know there is a discussion regarding their business and giving them a chance to respond!

Jay

Why may I ask?

 

[Sperbonzo]

Why may I ask?

Well, I think that it's fair to have the shop have a chance to respond and/or recover.

In this case we still haven't heard anything back from the shop, except for an answer to out email. The only thing in the answer was that they apparently did not have the invoice number and needed it from us. We sent them back another email with the invoice number and are currently waiting for the refund.

There was no apology from them in the email response.


As far as I'm concerned, they don't care about this thread.

 

[Rick Murchison]

I disagree. Voting with your dollars will reward a good business and do the opposite for one that is not. It is not my job to act as a consultant for the LDS on how he should run his business and treat customers. I am not there to argue with them and suggest how they can improve their business. I go in, ask a question or try to buy something, if I am not satisfied with the response, I don’t argue or try to persuade, I walk out.

If they don’t know how to deal with the public or give good service without confrontation from the customer, they might be in the wrong business and me telling them to play nice won’t help things at all for either of us.

Sorta depends on your circumstances... if you're dealing with the only dive shop in a hundred miles or so, and you don't want to open your own (or can't sucker anyone else into doing it) it may well be worth your while to invest a little - even more than a little - time in training the shop owner to be a nice person.
Rick
(Yeah, I know this is the South Florida section and dive shops are plentiful, but that ain't the case everywhere...)

 

[fldiver1]

I am not one to give second chances when it comes to things like this either. I live by the rule of "Screw me once, shame on you. Screw me twice, shame on me." When someone treats me that way and gives me a hard time about a refund(or service, or etc.) it, in my mind, says they are having a hard time financially or with employee's etc. I wouldn't do business with a shop that is having problems like that.

 

[wedivebc]

I give everyone a freebie. You don't know what may have been going on at his end of the phone. He could have just been having a miserable day. I don't think any of us are 100% polite all the time.

 

[ChillyWilly]

Screw em'

No excuse to be rude. We should treat everyone the way we want to be treated.:no
Ok!! One chance, but the two are up. Take your business elswhere !!


Cheers,


Walt....

 

[samnewsom]

i agree if the lds is rude or not willing to give a competive deal then go with someone else i recommend visibility unlimited www.oceanrealm.com top notch customer service cathy is great and knows her stufff not looking just to make as sale but to make you happy at all cost thanks for all the help cathy