It's always been my understanding that most if not all boat dive ops carry spare gear, primarily regulators to lend to divers if they experience a gear malfunction.
Yesterday I was diving with Pura Vida divers and my first stage crapped out on me. That small hole on the top of the regulator made a popping sound and gas was hissing out of the regulator. I believe this to be a failure of the overexpansion valve o-ring but I'm not a regulator tech. But I digress.. my regulator was not usable.
The boat crew lent me a spare regulator that they keep on the boat and all was good. On the afternoon dive we switched to their other boat and I explained my regulator situation to the crew of the second boat. They said since we had the time I should go to the shop and get a regulator there, so they'd still have the spare on the boat for another diver if needed.
I did as requested, but ultimately was charged for the regulator rental (which would not have happened if I used the spare on the boat).
It was always my feeling that there isn't a charge in situations such as this, and it isn't the best customer service experience to pay for a rental when your own gear fails on a boat dive.
Thoughts?