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Scubapro Mk20 and g500

Discussion in 'Regulators' started by thbcthomas, Jul 15, 2020.

  1. rhwestfall

    rhwestfall Woof! ScubaBoard Sponsor

    # of Dives: 200 - 499
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    :thumb:
     
  2. rhwestfall

    rhwestfall Woof! ScubaBoard Sponsor

    # of Dives: 200 - 499
    Location: "La Grande Ile"
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    If/when you open it up (you or shop), see if it has the brass tipped piston (not the one you want) or the "new" composite piston. The old style piston made for "mushy" lock-up, and shops were able sometimes to justify a new piston under warranty to correct this issue. Depends on how persistent the tech can be, and how good their relationship with JO is.....
     
  3. rsingler

    rsingler Scuba Instructor, Tinkerer in Brass Staff Member ScubaBoard Sponsor

    # of Dives: 500 - 999
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  4. shurite7

    shurite7 Dive Shop

    # of Dives: 1,000 - 2,499
    Location: MT
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    The yoke retainer should be replaced under warranty. The issue is covered at the reg clinic.
     
    couv likes this.
  5. halocline

    halocline Solo Diver

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    I would think that any SP dealer would do the recall for free, parts and labor. SP pays them to do it. As far as the piston goes, if the reg does have a brass piston, a new composite piston is probably $60-70 these days.

    $20 for a MK20/G500? Even I would take that deal, and I'm the cheapest person (regulator-wise) on this forum, now that awap is no longer a member. He trained me well, but I will also admit that I have some natural ability in the cheapness department.
     
    Bob DBF, rsingler and couv like this.
  6. shurite7

    shurite7 Dive Shop

    # of Dives: 1,000 - 2,499
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    SP does not charge the dive shop/store for the yoke and saddle. Whether or not a dive shop/store charges for labor is up to that facility, which SP has no control over. I personally do not charge for the part or labor. Changing of the yoke is easily done during service.

    This does not make sense. Why would SP (or any other manufacturer for that matter) pay the dive shop for the labor?
     
  7. thbcthomas

    thbcthomas Barracuda

    # of Dives: 0 - 24
    Location: Weatherford
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    Hopefully I can get it to the shop soon and see waht the rebuild cost is going to be. For $20 I thought why not take the gamble.
    PS: I sure do miss awap!!!
     
  8. thbcthomas

    thbcthomas Barracuda

    # of Dives: 0 - 24
    Location: Weatherford
    437
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    Look at the other sweet 2nd stages I got in the deal also.
     

    Attached Files:

  9. halocline

    halocline Solo Diver

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    My mistake, I assumed if SP mandated that dealers change the part through a recall campaign, they would have to compensate them for doing so. I assume the same about automotive safety recalls. Let's say there's a brake problem on a specific Toyota model. The manufacturer is responsible for the problem, and they require dealers to change the brakes. Someone is paying for the labor, and the only thing that makes any sense to me is that the manufacturer is the one that does it, having created the problem.

    I have a question for you. If someone walks into your dive shop with a MK20 that has the old retainer, are you required to change it? It's been a long time, but did SP at one time send MK20 buyers notification about the problem and instruct them to go to a dealer to have it fixed? I guess that's two questions.
     
  10. shurite7

    shurite7 Dive Shop

    # of Dives: 1,000 - 2,499
    Location: MT
    1,015
    437
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    The shop I am with was (when it was a single owner) part of a larger operation of boats, RVs, downhill ski, and sleds. When a sled, watercraft or a boat comes in with a warranty problem the manufacture does cover the labor costs. Warranty work isn't lucrative in terms of money making and it is time consuming for the mechanics. Warranty plays such a large role there are people who do nothing but handle the warranty issues. Scuba is so small in comparison and warranty issues much less the industry doesn't follow what the larger industries.


    SP has stated the yoke retainer needs to be changed and the parts were supplied, more accurately the shop had to order them, at no cost of course. I can't remember which technical bulletin or when it came out. It was also covered in a training seminar I attended. I happen to know the guy who found the cracked regs that led to SP changing the yoke. The fault wasn't with SP, it was the technician who over tightened the yoke retainers, but SP had to come up with a way to prevent it from happening again. When I service a reg (mk20) the yoke retainer is always checked. I used to have a box full of the replacement yoke retainers and saddle, but that number is diminishing, albeit at a slower rate since I've already changed many (returning customers) of them.
     

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