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Scubapro Mk20 and g500

Discussion in 'Regulators' started by thbcthomas, Jul 15, 2020.

  1. halocline

    halocline Solo Diver

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    So it sounds like it was a 'soft' recall, sort of like a TSB, meaning if one came into the shop, dealers took care of it. But SP never sent notifications to customers to bring their MK20 into a dealer specifically for that procedure. More like, when someone brought one in for service, the new part was included.

    I am aware that the real issue here was some technicians grossly over-tightening the yoke retainers, and that the inherent design was fine as long as factory torque specs were used. The universal retainer is simply more idiot-proof.
     
  2. couv

    couv Instructor, Scuba

    # of Dives: 1,000 - 2,499
    Location: 13th floor of the Ivory Tower
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    I cannot find any evidence that the "recall" was sent to the customer-only to the dealers & service centers. Here are a few attachments for your viewing enjoyment.
     

    Attached Files:

    rsingler and halocline like this.
  3. shurite7

    shurite7 Dive Shop

    # of Dives: 1,000 - 2,499
    Location: MT
    1,015
    437
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    In order to notify an owner of a recall that manufacturer must have that person's contact info. People can (should) register their gear online, however, many don't or are unaware that it can be done. Those who register their gear are informed of a recall, if their contact info is up-to-date. Keep in mind, items are sold, given, or regifted to other people. How does a manufacture track who has ownership of a particular item, let alone where they are, what their phone number, e-mail, or address is?

    I find it amazing how people baulk when they are not notified of something, yet they scream and howel when it comes to entities (companies, organizations, government agencies, etc.) that gather personal data. At the moment notifying dive shops/operators and posting on the manufacutres website appears to be the solution to informing the owners of a recall.
     
    rhwestfall likes this.
  4. halocline

    halocline Solo Diver

    8,690
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    So, did SP send notices to the MK20 owners that they were aware of, instructing them to take their regulator to a dealer to get the yoke retainer changed?
     
  5. DeepSeaExplorer

    DeepSeaExplorer Solo Diver

    # of Dives: 500 - 999
    Location: Cave Country
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    I have both. It’s a great setup and a steal at $100, even if you have to pay to have them rebuilt.
     
  6. shurite7

    shurite7 Dive Shop

    # of Dives: 1,000 - 2,499
    Location: MT
    1,015
    437
    83
    This I don't know.
     
  7. thbcthomas

    thbcthomas Barracuda

    # of Dives: 0 - 24
    Location: Weatherford
    437
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    Well I also have a chance to pick up a mk 5 for cheap and thinking of going that route instead of the mk 20, due to the cost of the mk 5 service kit. Thoughts (@couv, @rhwestfall, @rsingler@halocline )on which of these is easier to rebuild, which is the better 1st stage, and accessibility to parts kits?
     

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