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Well I did talk to the store manager (it's a small store and it's usually just him there) and he claims he had to beg ScubaPro (or their Swedish agent?) to get (half) the buckle at no cost and that there was nothing more that they could do. Then he offered me contact details if I wanted to "pursue" this...
I still think he never sent it in.
When my Smart-Com had a problem, they sent back a completely new one in a box, along with a new hose and even a new bag to keep the computer in.
As long as you're OK with it i guess it doesn't matter, but if you think he's a small dealer now, he'll be even smaller when SCUBAPro finds out he's making customers unhappy and blaming them.
Terry