I often wonder if it is really to the advantage of the LDS to keep divers involved in the sport.
I'm about as active a diver as you can come up with locally, but I don't do much for my LDS. I get fills there, which is not a money maker. I buy little stuff like bolt snaps and consumables like zipper lube. I get my regs serviced once a year, and get my tanks viz'd. I don't buy much, because I don't NEED to buy much, and when I do buy something, it may well be a product or brand that my LDS doesn't carry. About the only part of the dive industry that I'm much good for is the travel part, and I'm not great for that.
NEW divers are the backbone of the LDS system. And I honestly don't know how well they are doing at attracting them.
With all due respect, that's a terrible outlook for you to have, and even worse if dealers feel that way. I hope that my long relationship with the LDS, or anyone I do business with, never boils down to
"what have you done for me lately".
As a nurse, do you secretly hope that folks don't start taking better care of themselves and reducing their need for big ticket medical interventions? Of course not.
While the cash register won't ring big everytime I walk into the store, the small day to day purchases add up. Also because of the trust developed over a long pariod, the shop owner knows that he has a good shot, when I do finally make a big purchase either because of new technology, or because something finally wore out.
Beyond the actual dollars smart shop owners know that the best advertisement for their stores and scuba in general is a healthy, active dive community. People don't magically decide to dive, they see others doing it, or hear about great dive trips, or know divers. Prospective divers choose shops or instructors based on referrals. As part of the community, a shop's experienced diver clients are available for projects like the annual beach and harbor cleanup, which besides being good for our oceanfront, gets the shop lots of visibility.
Scuba, like bicycling, skiing, audio, and many other hobbies involves large outlays up front, followed by smaller continued spending. The dealer who focuses exclusively on the big ticket front end sales does so at his own peril.