Regulator free parts

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Rich52

Contributor
Messages
111
Reaction score
7
Location
Florida
# of dives
50 - 99
does zeagle supply free parts for its regulators if it is taken in every year for servicing? I had my reg serviced last year and it is due again and now i'am bering told by a different dealer that that does not apply to zeagle regs. I did not pay for the parts kit last year when I had the reg serviced.
 
zeagle has a weird parts exchange program where the shops exchange old for new parts kits. Reg has to be in warranty, so serviced between 11-13 months from last service/original purchase, and the shop has to participate in the program. It's real weird. I'd take it back to the shop you bought it from and see if they will do it again
 
It will be interesting to see if Zeagle will coment on this. They have been noticeably absent on this forum recently compared to pre-Huish ownership.

I am am begining to think that their excellent customer service is fading away under the new owners, which does not boad well for the customers or company.
 

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