Purchasing defective equipment

[Bamex]

Just completed a 3 week trip in the Bahamas to several islands and the diving was better than Mexico IMHO. Lobstering was great!!

Prior to departure on the boat my wife and I purchased some gear in Ft. Lauderdale at Divers Discount who have a website as well. One of the items were some new gloves for myself. The gloves were not stitched properly and came apart at the seams the first dive. Had some old one to use as backups luckily.

No big deal, flushed the gloves with freash water and put them back into the package and took them back for exchange upon our return, so I thought. The owner actuall told us that once you purchase from him you can never return anything for any reason. His exact words were gloves tear and just buy new ones. I left and did purchase the same gloves again from another place because I like this kind of glove. Just be aware of bad venders. There was just no reasonable way to talk to this store owner.

 

[DandyDon]

Welcome to SB - post an Introductions on that forum so we can welcome you better, if you'd like...

That's really surprising. I have never taken gloves back, but have returned wetsuits, cameras, much bigger things at other dealers, and never had a problem.

I'm surpirsed that this known shop wouldn't try harder...?

 

[redacted]

I sent an email to DD alerting them to this threat. It's easy when their ad banner is sitting at the top of the page.

 

[Xanthro]

I sent an email to DD alerting them to this threat. It's easy when their ad banner is sitting at the top of the page.

Are Diver's Direct and Drivers Discount the same place?

Different web pages and both in Lauderdale.

http://www.divers-discount.com/index.cfm?page_id=home&page_type=1

 

[Chad Carney]

Are Diver's Direct and Drivers Discount the same place?

Different web pages and both in Lauderdale.

http://www.divers-discount.com/index.cfm?page_id=home&page_type=1

No, the Diver's Discount posted about above is www.divers-discount.com. Sam Rich is the owner.

Diver's Direct is a 6 store chain from Orlando to Key West, aka World Watersports and Diver's Outlet.

Chad

 

[redacted]

Oops. May have been more letters than I could retain. At least it should keep other from making the same mistake.

 

[DandyDon]

No, the Diver's Discount posted about above is www.divers-discount.com. Sam Rich is the owner.

Diver's Direct is a 6 store chain from Orlando to Key West, aka World Watersports and Diver's Outlet.

Chad

Yep, been shopping Divers Direct/World Water Sports in Key Largo every visit for years - usually drop in once or twice a day when there. And their web site is good for comparative shopping.

If I have a problem with ANYTHING, they replace it or refund - no problems at all.

I suspect that one of the reasons they are changing their name to WWW is to avoid confusion with Divers Discount, as well as branch out into other water related sales than diving. I have no experiences with Divers Discount.

 

[midwayman]

Contact the maker of the gloves. even if the shop wont help you, there' s a chance the maker will.

 

[c_m_wood]

I'd have thought the shop would legally had to refund or give you a new pair. Certainately in the EU we have laws about all products being fit for purpose. Seams ripping on the first dive would definately not be fit for purpose unless they were miss used or too small for your hands. In that case your contract when buying them was with the shop and not the manufacturer. Its up to them to sort out the problem.

However, I am by no means an expert and the law may be different in America.

Regards

 

[pt40fathoms]

First post, only one post, no replies to subsequent posts??????

Me thinks this is a drive by smear.................