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Did you complete all the required certification dives? If I recall NAUI requires 5 open water divesI took a scuba diver certification class in August, 2011. I paid the fee, attended the classroom instruction, participated in the certification dives, and took the NAUI certification exam.
These are not the stories anyone wants to read about, regardless of agency, it gives the industry a black eye.Four months later, I gave up on the email/calling route and I drove up to the shop itself to try and get an answer. At this point the owner then informed me that I wouldnt be getting a card (first time I was informed of this), that I needed additional instruction to meet the certification guidelines (also the first time I was told this), and that this additional instruction would cost extra money. He was unclear about exactly what additional instruction I needed specifically, but said he would contact the instructor and get back to me next week.
Thanks to everyone who has responded so far. I paid the fee to the shop. I actually tried to dispute the charge through my credit card, but visa told me that I would likely not get very far as technically the shop had provided a service in the form of the class.
I did contact NAUI through their contact page.
I received the following reply:
"I need more information to help locate your record. Please email me
your contact information including full name, address, phone, email,
date of birth, the course dates and instructor name. It will speed the
process if you have log book entries signed by your instructor and a
copy of your temporary certification card."
I gave all of the information I could, but explained that I was never informed about log book entries and obviously didn't have a temporary certification card (hence the problem). I sent the email on December 8th and have yet to hear back from NAUI.
Not sure where to go from here.
...//...The dive shop really has nothing to do with your certification. This is done thru the instructor. We are not required to pass you just because you paid. ...//....