irishsquid
Contributor
Nice! On a side note, I have Akona boots and gloves and love 'em.There are a couple of people on this board that I might actively target (uh, i mean market) the bags to...
Welcome to ScubaBoard, the world's largest scuba diving community. Registration is not required to read the forums, but we encourage you to join. Joining has its benefits and enables you to participate in the discussions.
Benefits of registering include
Nice! On a side note, I have Akona boots and gloves and love 'em.There are a couple of people on this board that I might actively target (uh, i mean market) the bags to...
This is pretty enlightening. First, as others have pointed out, a car and a piece of luggage are pretty different products. Second, if I have a problem with my car, under warranty, recall, or normal wear & tear, I don't take it back to the dealer I bought it from. That dealer is in Tennessee. I take it to the dealer down the road who is in Illinois.
The difference is that auto manufacturers compensate the dealer for warranty service. So your local car dealer is not only willing to deal with products sold by another dealer because the manufacturer (or customer if not under warranty) will pay them.
The thing I don't understand is companies spend huge amount of money to advertise their brand and create an image that people will buy into. Then they allow their image to get smashed to bits in front of a concentrated audience of active customers by not stepping up when there is a problem. Seems like they are stepping over dollars to save a few pennies. Seems like the same lesson Toyota is learning the hard way.
This is pretty enlightening. First, as others have pointed out, a car and a piece of luggage are pretty different products. Second, if I have a problem with my car, under warranty, recall, or normal wear & tear, I don't take it back to the dealer I bought it from. That dealer is in Tennessee. I take it to the dealer down the road who is in Illinois.
First, how about sending the OP a new bag .one of the good ones, not one of the defective ones. Secondly, YOU deal with the people who sold him the bad bag. That is YOUR end of it. He has already said he got no satisfaction from them, it now becomes YOUR problem.
So that's your answer? What if you are correct and every other vendor had worse service than you, would that make it ok? I don't think so.
I am not one to wave the flag of the manufacturer and his authorized retailer, but I do like to be fair and look at all the facts and circumstances. I imagine, at this point, the "Sherwood SCUBA rep" is stuck between a rock and a hard place. He seems to be pitching his company's policy which we have seen in a few threads now. I get the impression that it is Sherwood policy to avoid dealing directly with divers. In stead they insist the diver work through the Sherwood authorized dealer who can then work with Sherwood. Futhermore, it would appear that Sherwood refrains from getting between a diver and the authorized dealer.
Here are a couple similar threads relating to Sherwood customer service and discussing Sherwood policy:
http://www.scubaboard.com/forums/sherwood-scuba/321936-sherwood-bc-warranty-service.html
http://www.scubaboard.com/forums/sh...-stage-service-authorized-service-center.html
At this point, I would hope that Sherwood might be rethinking their customer service policiy.
Awap,
Thank you for pointing these out to everyone.