AlaskaDiver
Contributor
- Messages
- 612
- Reaction score
- 6
- # of dives
- 1000 - 2499
I have had nothing but awesome customer service, I would put the repayment in the hands of your LDS, you bough it from them, not Pinnacle. I cant believe they would do this as I know all of the guys there and Customer Service is their main goal. It seems there is probably more to the story than meets the eye........I would try calling Pinnacle yourself if your LDS isnt getting anywhere. If you want, PM me and I will get in touch and find out more about whats going on. Customer Service is from your LDS, unless you have talked with Pinnacle....He should be going to war for you to get you what you need from any Manuf. I have never had to with Pinnacle and I have had fit situations like yours....I would put more pressure on your LDS....Good luck
I find irony in the fact that it is you who responded to my posting! After I returned the suit I ended up contacting your organization (Dive Right In Scuba) and purchasing a White's Dry suit. I received your White's drysuit within 24 hours of my order (totally awesome turn around!!). I love the suit, and best of all received great customer service from you and your organization. I'd order from you guys again in the future.
As far as the Pinnacle situation is concerned, the sales clerk with whom my LDS was communicating said at least 10 business days to even open the returned suit to look at it before they begin the process of refunding because they just moved their office. That was 11/29. After dealing with another individual at the LDS store, I finally got my LDS owner involved on Monday. He said he spoke to the GM there and got the same story (busy moving, and everything is still in boxes...), but promised to get a response to my LDS today. I have heard nothing from my LDS with regard to a response. I am seeing a correlation between what businesses often do at year end and a shell game - balk until after the New Year to make any sort of financial restitution so as their revenue for the current year is not adversely affected. I cannot say for certain that this is the case with Pinnacle, but the end of year is fast approaching and the LDS as well as Pinnacle will be off for the holidays.