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Pedrix AI fails to update from V53

Discussion in 'Shearwater Research' started by rhwestfall, Dec 30, 2019.

  1. rhwestfall

    rhwestfall Woof! ScubaBoard Sponsor

    # of Dives: 200 - 499
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    @Shearwater @Shearwater Cloud : Took me a half dozen tries with my Petrel1 and Cloud (Win10 pc), but I got it to load and update the firmware to the current. But, I cannot get my Pedrix AI to update. Over half a dozen tries...

    Currently on V53 (and battery is healthy - 1.58 v reported).

    After many minutes, here is where it gets to, and the rest is the story...
    IMG_20191230_153949.jpg IMG_20191230_153956.jpg IMG_20191230_154051.jpg IMG_20191230_154101.jpg IMG_20191230_154105.jpg IMG_20191230_154239.jpg IMG_20191230_154246.jpg

    Won't work on my Android Tablet either (won't even connect to bt)....

    HELP!
     
  2. Fastmarc

    Fastmarc Just drifting along...

    # of Dives: 200 - 499
    Location: Kingston, Jamaica
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    The cloud app seems to work better on ios. Well, that has been my experience so far. If you have access to an ios device, try that at least for the upgrade.
     
  3. rhwestfall

    rhwestfall Woof! ScubaBoard Sponsor

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    iOS - no have....
     
  4. Bigbella

    Bigbella ScubaBoard Supporter ScubaBoard Supporter

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    Damn. Sorry to hear of the difficulty with the firmware update. I faced the same clusterf**kery with Poseidon's latest update. No iOS availability, computers initially refused to open programs; a full battery; and several failed attempts. It finally took an elaborate set of instructions written by a third party to sucessfully complete it.

    The folks at divegearexpress.com were very helpful with Poseidon; perhaps they have some Shearwater insight or fix on their site . . .
     
  5. Scuba Scott

    Scuba Scott Instructor, Scuba ScubaBoard Supporter

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    My update worked fine. They say you should disable your computer's internal Bluetooth and use their little Bluetooth USB dongle if you have communication problems. Did you try that?
    Only thing I can think of.
     
    Paul M likes this.
  6. rhwestfall

    rhwestfall Woof! ScubaBoard Sponsor

    # of Dives: 200 - 499
    Location: "La Grande Ile"
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    unless there have been changes, the suplied BT Dongle doesn't work with Win10 (64 bit in my case)...
     
  7. rhwestfall

    rhwestfall Woof! ScubaBoard Sponsor

    # of Dives: 200 - 499
    Location: "La Grande Ile"
    14,000
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    and the bt in my PC works fine for dive downloads....
     
  8. Scuba Scott

    Scuba Scott Instructor, Scuba ScubaBoard Supporter

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    :(
     
  9. rhwestfall

    rhwestfall Woof! ScubaBoard Sponsor

    # of Dives: 200 - 499
    Location: "La Grande Ile"
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    UPDATE: A different Win10-64 machine running it's internal BT (and a update install of SW Cloud just prior to the attempt) worked! o_O

    anyhow, :yeahbaby:
     
    rsingler, Paul M, Kensei and 2 others like this.
  10. Colliam7

    Colliam7 Tech Instructor Staff Member ScubaBoard Supporter

    # of Dives: 1,000 - 2,499
    Location: Kents Store, VA
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    As an aside, thank you for reminding me it was time to update MY firmware (65 to 72). Worked fine on my WIN10 machine with the Shearwater dongle.
     
    rhwestfall likes this.

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