Steve R:While I entirely agree with your analysis of the Padi system as you see it, I think to help the OP here we should state whether they knew it or not, whether it's bogus treatment or not, this is how Padi operates with respect to their material.
There is a time limit on courses (kinda sorta, I'll let others expand here), also as stated PIC cards don't come with any manuals I've ever purchased, athough they may be included when paying for the course in most cases. These holograms are a new-ish thing and is still being worked out in some areas. They came about because it was pretty evident that books sales vs. PIC cards weren't lining up, which equalled revenue loss.
Divers at first do not know to ask the relevent questions, nor should they be expected to, I make the call that the instructors and shops should make it clear what is and is not included up front so there's no issues after the fact, or be prepared to eat it to keep the clientelle happy.
I agree with the OP about a certain amount of rigamarole with respect to padi classes, books, stickers etc. It's all about money, and only about the money. When somebody starts with the notion that this is no different than buying books for college or university, remind them that this is neither and isn't even close to such, and borrowing a copy, or sharing a copy is really all that is truly necessary at best, but understand this is not allowed by Padi because of the previous mentioned motives, and only because of these motives. BTW, how good would a 2-3 day university course be anyway? They cost real money because they are real courses (Well except for those basket weaving ones)
Just so you know, other agencies do not have all these annoying, some would say bogus rigamarole activities such as expensive books, RDP tables, wheels and sticker requirements, and you do have a choice in the matter. As far as required material is concerned, for given courses across the board, I haven't seen much more expensive stuff than Padi's. (As well as mere quantity of material required, which only serves to increase the fees paid to padi even more.) I think you're starting to get the larger picture here.
Well Said Steve !!!! PADI....... Put Another Dollar In!! LOL.... Yup I am Through PADI.