oceanic service

[M_B]

Hello,
I'm a bit concerned about my Oceanic Data Plus 2, so i wrote to oceanic at service@XXXX, after 3 days - not a word....
What is the better way of getting in touch with them ?
Thank you.

 

[Vie]

Call them - you can get the relevant number(s) from their website. They used to be good at answering their e-mails but now you have to call if you want a response.

 

[M_B]

thnk you Vie. Let's hope i can get my comp serviced...
BTW, did how often ( if at all ) you do it ( service to the comp ) ?
thnx

 

[Vie]

I have my Datamax Pro Plus inspected annually (and o-rings in the quick disconnect and battery compartment changed) by an authorized Oceanic Dealer. I try to change the battery annually but sometimes I forget. It's been totally trouble free after 4 years.

As for my Atom, I will be getting my third one soon and have not had one for over a year yet! First one failed during a safety stop, second one went back to San Leandro for a firmware upgrade (they basically give you a new unit). New one arriving today.

 

[M_B]

I see. thank you very much.

 

[J75]

MB,

From what I've heard from more than one LDS owner, Oceanic is extremely slow with their customer service. They give good service, it's just very slow. You'll likely get a response to your email, however it may take a week or two. I had my LDS order 3 Oceanic DIN converters about 3 weeks ago and am still waiting for them to arrive. When I placed the order, I was warned that it would take quite a while.

 

[redacted]

MB,

From what I've heard from more than one LDS owner, Oceanic is extremely slow with their customer service. They give good service, it's just very slow. You'll likely get a response to your email, however it may take a week or two. I had my LDS order 3 Oceanic DIN converters about 3 weeks ago and am still waiting for them to arrive. When I placed the order, I was warned that it would take quite a while.

I almost hate to do this.

http://www.leisurepro.com/Catalog.aspx?Op=Search

It's nice to know your alternatives.

 

[M_B]

thank you all for replies.
I spoke earlier today with CS I think his name Ron. First of ll i enjoyed our conversation - it was _useful_ indeed. I learned a bit about the computer - limits , why this and that. I also was educated about warranty and what do they actually do.
As a result i'm sending my DP2 to Ron for full ( now annual ) service , which is $90 ( including shipment ).
Pretty happy so far.