It is still a difficult to use computer being used by someone not highly familiar with it.
Telling them they should have known how to use it better, you got your education from books and not real life. You don't know what you don't know until you find out you didn't know. They thought they had it right, to find out later they didn't do the magic hand shake just right and it was wrong.
I bought a version of this same computer 20 years ago. I still have a reference card to use it. A couple things are user friendly enough, but a good chunk of it requires non-intuitive and not very clear steps and settings. Don't blame the user for a product that is difficult for a beginner to use. I'm sure some of you have mastered this thing, you would be the exception. Most use it as a first computer, on air, then move on to better things later.