Cerich, can you elaborate what the issue (if you could call it that) was, and how you fixed it?
Having 15 or 20 different regs in my inventory (unfortunately, none of them EDGE/HOG regs - that will change with the next reg purchase), I can tell you that all regs have their eccentricities. I can also tell you that they are much more similar to each other than dissimilar, despite differing brand names and year of design.
My point is - nobody expects an absolutely perfect product when it comes to regulators, and for there to be a small issue - like slightly wet breathing - that only some people notice - is not a big deal... Or a surprise.
...But your attention to it and quickness at offering a "fix" is outstanding. Unheard of in this industry.
You and I spoke years ago about sealed first stages. We prefer them due to the fact that we are constantly diving in heavily silted areas and contaminated water. It's not unusual for us to be diving in an area covered by a fuel spill, even. We have found that all first stages work in these environments, but sealed first stages don't need to be maintained as often as unsealed ones do.
In light of that, do you have a sealed first stage offering like an Apeks DS4?
Your second stages are absolutely brilliant, trumped only by your customer service, attention to detail, warranty methods, and company communication. To be perfectly honest with you, we're also a fan of you because you're in Georgia. We feel like you're "one of us" - a member of our Rebel Dive Team.
Maybe you'd be interested in participating in one of our Lowcountry boils with Frogmore stew and fresh oysters and "shrump" the next time we're filming our new reality TV show.