Hello to everyone,
My name is Nelson Riollano and Im one of the captains for Nekton Diving Cruises. I normally dont have time and/or regular internet access to be able to read, let alone respond to forums such as this one since. I just happen to be on vacation for another few days before I return to the Rorqual for its inaugural itinerary in Eastern Puerto Rico and St. Croix.
Id like to say thanks to all of you that Ive had the pleasure of hosting on the Nekton Rorqual over the 3 years that Ive spent with the company. In this thread Ive read many great comments along with issues that are definitely in need of serious attention. Almost everyone in the office and eventually on both boats has or will have read this in the next few days. The initial comments on this thread were sent to both boats for objective review to begin correcting and to prevent this sort of thing from happening again.
Id like to apologize to those parties involved for not having met their expectations. Those of you that have sailed with me know that I put a great amount of effort in making sure you have not only a great experience but a safe one also.
Captain Epheys departure from the Nekton Pilot after 13 years has been difficult for the crew of the Pilot. However, this void has created an opportunity for other captains moving into his position to use their own experience and enthusiasm to make the same or possibly an even better impact on our operation at Nekton Diving Cruises.
As for me, I am having a great time living the dream and look forward to many more wonderful cruises with Nekton in the future. Nekton has plans for Denise and I to move back and forth between the Rorqual and the Pilot to do everything we can to improve our operations.
Nekton is taking everyones comments in this thread seriously and we are and will continue to do everything we can, to listen, correct, and improve our operation through your feedback. If anyone would like to email me directly, please contact me at
diverio@hotmail.com (my personal email address). Ill be available for another few days but please be patient if you write me after we start cruising as I normally only have internet access/time on Saturdays to tend to email.
My best regards to everyone.
Nelson Riollano