I booked directly with Seadoors. My trip was scheduled for the end of March. I live in HK and travel restrictions were in place beginning of Feb.
I reached out to postpone my trip in Feb, since the travel ban does not allow any HK residents to enter and does not allow any ships with anyone who had been to HK in the last 14 days to dock. So I argued there is grounds for cancellation/postponement because it is illegal for both me and the operator if I were on board.
Their terms and conditions clearly state cancellations due to epidemic are entitled to a full refund. I went back and forth with them for a long time and they were utterly unhelpful. They kept saying there is no epidemic in the Phillipines and the trip is going ahead, and cancellation terms only apply if they cancel not me. So I asked how can they not cancel when it's illegal for them to have me on board. No reply. I was going to chargeback for breach of terms after my trip date. But they contacted me yesterday and said they'll give me a full refund, probably because none of the other travelers can make it now given you can must transit through Manila to get to PPS.
Lesson learned here is not to book direct with the operator. I see PADI travel is offering free cancellations for all virus related disruptions. I will book with them in the future.
I have not been on Seadoors and they seem to have good reviews but this experience alone has put me off booking with them forever.
Which boat are you on?