dennisgrimm
Registered
here is the scenario:
1. On sept. 30th I ordered $850 US worth of gear (I live in Canada)
2. Around oct. 8th I recieve my entire order except for one OMS light (ordered two of them, only one arrived, second one backordered).
3. On oct. 10th second light is shipped.
4. Oct. 23rd I call to find out where in the hell my light is.
5. Thier response
"Hi, Dennis
The OMS LED (7 LED) was shipped out to you on 10/10/03 via us-mail
I don't have a tracking # ,
Thank You"
6. My response
"US mail? That will take something like 6-8 weeks!!!! I did not pay $80.64 ($USD) to have my order delivered to me via horseback. Your policy in regards to international shipments as is posted on your website as "Orders shipped outside the US will be shipped via UPS only, since overseas orders takes weeks or months to arrive by regular surface mail, except military and APO, FPO addresses, which will be shipped US Mail." Since, to the best of my knowledge, I am not a "military, APO, or FPO address" you have broken your own policy and I am going to suffer the consequences. I am not impressed."
7. Their response
"Hi
Sorry for inconvenience"
Am I justified for being pissed? I think so
1. On sept. 30th I ordered $850 US worth of gear (I live in Canada)
2. Around oct. 8th I recieve my entire order except for one OMS light (ordered two of them, only one arrived, second one backordered).
3. On oct. 10th second light is shipped.
4. Oct. 23rd I call to find out where in the hell my light is.
5. Thier response
"Hi, Dennis
The OMS LED (7 LED) was shipped out to you on 10/10/03 via us-mail
I don't have a tracking # ,
Thank You"
6. My response
"US mail? That will take something like 6-8 weeks!!!! I did not pay $80.64 ($USD) to have my order delivered to me via horseback. Your policy in regards to international shipments as is posted on your website as "Orders shipped outside the US will be shipped via UPS only, since overseas orders takes weeks or months to arrive by regular surface mail, except military and APO, FPO addresses, which will be shipped US Mail." Since, to the best of my knowledge, I am not a "military, APO, or FPO address" you have broken your own policy and I am going to suffer the consequences. I am not impressed."
7. Their response
"Hi
Sorry for inconvenience"
Am I justified for being pissed? I think so