I recently called and made a purchase thru leisure pros in nyc
I've purchased from them before but always went to the location, this is my first time making a purchase over the phone with them.
I was offered a used Mares Abyss Reg for almost $150 off full price. I advised them i was leaving on a trip in 6 days to deliver ups express. i got it within 2 days. upon opening box, I received a Mares Abyss Octo not the Mares Abyss Reg. I sent them an email because they were already closed.
Next business day i called them, told them what happened. said i was leaving in 2 days to please fix the error.
I was told they'll have to investigate, it'll take a couple of days, to send the octo back they'll have to check on the error. which is great for them but leaves me with nothing for my trip in 2 days.
Seeing this was an error on their part, wouldn't it be better if they helped in getting me the right product as soon as possible. they could have sent me the reg same way ups express with a box for box exchange when Ups came to my house.. but leisure pros didn't offer anything other than we'll check it out... some help that is.....
i've purchased online before and when a mistake was made the vendor made every effort to satify the customer...
i rate Leisure Pros with a - 10 with phone or online purchases. as far as purchases made at there location i rate them a 10.