Island time doesn’t refer to service. Bad service is bad service and it can happen anywhere. Bonaire has many restaurants where it rarely happens. Seek them out.
Bonaire also has cultural variation, thank god. Homogeneity is so boring. As someone previously mentioned, this variation includes small things, like slower time between a server checking in so you can enjoy your meal at a slower pace, as well as having to ask for your check even when you’re obviously finished and your plates have been cleared.
As a frequent traveler I would imagine you recognize the difference between cultural variation and poor service, and in that way are more than capable of differentiating between the two. For instance, when a car stops at a street crossing to let other cars turn even though there’s no requirement or need, this is “island time”. Much different than a server playing on their phone; this is rude.
It sounds as if you should file a complaint with the specific establishment for bad service. And then use your money other places on the island where a slower pace is not synonymous with disconnection and inattentiveness.
Bonaire is an extremely mindful island, and it’s important to remember that mindfulness can often take time. Talking to people for longer, more personal attention, stopping in the street to greet a friend, giving space and time to people on vacation, absent of intrusion, etc. Also important to remember, many of the employees are young, even interns with first time jobs, they too are learning. And the older ones, well, perhaps they’re jaded, working in a service industry delivering to people who are never satisfied. And lastly, bitching and complaining on message boards doesn’t solve problems. Proactive behavior does.
Five simple steps to help you in the future:
1. Not getting what you want how you want it but paying for it? Ask for what you want how you want it.
2. Still not getting it? Find someplace else that can give it.
3. Know the difference between cultural variation and rude behavior.
4. Be sensitive to a reality much different from expectations.
5. Let go of rigid expectations...you’re on vacation, man.