I know we're focusing on LDS's vs. the internet, but I have an alternative view: I sort of blame the manufacturers for painting the LDS owners into a corner when it comes to selling their gear and only their gear. As an example, I was notifyied by a shop owner that becuase he was a Scuba Pro dealer, he could not sell/service Aqua Lung. If this is true, then the manufacturers are contractually placing the LDS guys at a huge disadvantage.
Since this thread started with comment about HOG, letting redress those form my perspective. As someone whose been diving for 25 years, I have a collected a pile or two of excess gear. There aren't too many shops that could service all my gear, since I have stuff from manufactures who are no longer around. Additiionally, I live on an island in Alaska that no longer has an LDS.(Sitka's on Baranoff Island) Thus, thru necesitty, I have to be able to service my own gear.
HOG, by embracing the fact that most experienced divers end up being DIYers at some level, has totally created a positive attitude with it's customers by supporting their efforts to maintain their gear to as high a level as possible. If I was in the market for a new set of regs, I doubt my choice would be anything but HOG for this very reason. This is nothing against the quality of the other guys products, but have you tried to get parts for Mares lately? The last time I tried to contact Scuba Pro about a battery, I got no response. One of the good things going with Aqua Lung is that the parts have continued to be the same in many of their regs over the years. My Conshelf XX had the same diaphramg as a Conshelf from 20 years prior. And I think the Titan parts are similar today. The Kirby Morgan hats all use conshelf 2nd stage parts that are readily available. I doubt that Kirby Morgan would stil be in business if every 3-5 years they introduced a new helmet with all new parts and charged accordingly.
Here in Sitka, the LDS owner in the early 2000's sold atomic. Swore by them, thought they were the cats meow... He sold the shop to a new who went with Scuba Pro. No more Atomic parts sold locally. That 2nd guy went out of business and guess what - no support locally for Scuba Pro. This is why HOG is catching on up here. My buddy Herb, who did a ton of research, decided on HOG becuase he could service them himself. It doesn't matter if the next dive shop to open in Sitka sells that gear or not, Herb will have well maintained gear and be diving it for long time to come.
I think the idea of free trade is a load of balogne if the manufacturers will not support their core customer base by freeing their own markets.(God forbid I dive a Cyclon while wearing Jet fins) We have now run into the problem of in-fighting over brand names, not becuase one guys gear is that much better, but becuase no one want to admit that they don't want to support the diver after he buys the latest, greatest wiz bang whatama callit.
Not every diver chooses to work on his own regs, but htose of us that do have been gravitating to manufacturers that are easier to deal with in that respect. It's my opinion that the manufacturers should start charting a new course in customer service and support. Then and only then will the LDS owners be able to compete long term with the internet.