Internet Explorer 9 - Recover Webpage / Lockup Issues

[Potapko]

I can post new threads as evidenced here but for the past few weeks, every time I try to quote a poster and add to a thread SB locks up and windows has to recover the page, losing what I have written. Is this a SB problem or a Microsoft problem?

thanks

 

[HowardE]

If you are using Internet Explorer 8 or 9, then possibly. One other user reported something similar, but didn't provide much info.

This is what I said to do there...


1) Delete Old SB cookies and Cache
2) Use IE in Compatibility Mode - To do this... you click on the "compatibility mode" icon in the address bar on the right of the address... It looks like this ->

This may resolve the issues.

Otherwise, I'd suggest using Chrome Browser or Firefox. Personally, I use Chrome.

 

[HowardE]

The solution to this problem is posted here -> http://www.scubaboard.com/forums/si...over-webpage-amazingly-often.html#post6139894

It is an issue with plugins and IE9.

While I'm not sure which plugin it is... Disable your plugins and this should resolve your issue.

 

[BladesRobinson]

Thanks for posting the "fix" as I too have experienced the issue six times in the past 24 hours. Just a little frustrating and certainly not "solved" as the title of this thread indicates. I am hoping NetDoc and the ScubaBoard gurus can drill down on the problem just a bit further to resolve the problem for ALL ScubaBoard members. If the "twaek" could be done one time on the ScubaBoard side (as opposed each person having to adjust thier computer settings), this member would be grateful.

Thanks in advance for your consideration and Happy Holidays to ALL my friends at ScubaBoard. Y'all are the best!

(When editing this post, it locked up again....)

 

[HowardE]

Thanks for posting the "fix" as I too have experienced the issue six times in the past 24 hours. Just a little frustrating and certainly not "solved" as the title of this thread indicates. I am hoping NetDoc and the ScubaBoard gurus can drill down on the problem just a bit further to resolve the problem for ALL ScubaBoard members. If the "twaek" could be done one time on the ScubaBoard side (as opposed each person having to adjust thier computer settings), this member would be grateful.

Thanks in advance for your consideration and Happy Holidays to ALL my friends at ScubaBoard. Y'all are the best!

(When editing this post, it locked up again....)

Hi, and thanks for commenting.

Most browser specific problems can't just have a "tweak" applied by me. I AM the ScubaBoard support "team". I can't "drill down" a problem that I can't duplicate, and I definitely can't drill down a problem when I don't even know exactly what it is. I know that I asked the reporter to help me by providing more insight as to which plug-in was the culprit, and offered advice on how to do that as well... As of yet... Nobody has offered any insight into the cause, only that my solution appears to work.

In the meantime... I have to reiterate that if everyone had the problem, that would be a different story, and it would be something that I could "tweak" and actually fix. This problem effects a small percentage of users who are using this specific browser, with this specific plug-in which causes the problem.

If any additional information is available to me, I can look deeper into potential causes and solutions.

 

[BladesRobinson]

Howard,

Thanks for the prompt reply and for all you do on the ScubaBoard. I had another "lock up" so I came back to this thread ...

I am uncertain if the following helps but I pass it along as FYI...

I am using IE 9.0.8112.16421
The plug-ins include...
Name ThinkVantage Password Manager...
Publisher Not Available
Status Enabled
Name ieSpell
Publisher Not Available
Status Enabled
Name ieSpell Options
Publisher Not Available
Status Enabled
Name Research
Publisher Not Available
Status Enabled
Name Send to Bluetooth Device...
Publisher Not Available
Status Enabled
Name Discuss
Publisher Not Available
Status Enabled
Version 6.0.6002.18392
Name Windows Live Toolbar
Publisher Microsoft Corporation MSN
Status Disabled
File date ‎Monday, ‎February ‎12, ‎2007, ‏‎2:56 PM
Version 3.1.0.130
Name Windows Live Toolbar Helper
Publisher Microsoft Corporation MSN
Status Disabled
File date ‎Monday, ‎February ‎12, ‎2007, ‏‎2:56 PM
Version 3.1.0.130
Name XML DOM Document
Publisher Microsoft Corporation
Status Enabled
File date ‎Friday, ‎June ‎11, ‎2010, ‏‎11:15 AM
Version 8.100.5003.0
Name NameCtrl Class
Publisher Microsoft Corporation
Status Enabled
File date ‎Wednesday, ‎July ‎27, ‎2011, ‏‎3:53 AM
Version 12.0.6606.1000
Name Research
Publisher Microsoft Corporation
Status Enabled
File date ‎Wednesday, ‎July ‎27, ‎2011, ‏‎3:53 AM
Version 12.0.6606.0
Name CPwmIEBrowserHelper Object
Publisher Lenovo (United States) Inc.
Status Enabled
File date ‎Thursday, ‎August ‎09, ‎2007, ‏‎1:11 PM
Version 2.10.302.0
Load time 0.11 s
Navigation time 0.02 s
Name Microsoft Silverlight
Publisher Microsoft Corporation
Status Enabled
File date ‎Tuesday, ‎August ‎30, ‎2011, ‏‎3:48 PM
Version 4.0.60831.0
Name Adobe PDF Reader
Publisher Adobe Systems, Incorporated
Status Enabled
File date ‎Wednesday, ‎September ‎07, ‎2011, ‏‎10:04 AM
Name Windows Media Player
Publisher Microsoft Corporation
Status Enabled
File date ‎Monday, ‎September ‎13, ‎2010, ‏‎10:46 AM
Version 11.0.6002.18311
Name Adobe PDF Link Helper
Publisher Adobe Systems, Incorporated
Status Enabled
File date ‎Wednesday, ‎September ‎22, ‎2010, ‏‎5:04 PM
Version 9.4.0.195
Load time 0.01 s
Navigation time 0.00 s
Name GEPluginCoClass Object
Publisher (Not verified) Google
Status Enabled
File date ‎Monday, ‎October ‎17, ‎2011, ‏‎1:04 PM
Version 6.1.0.5001
Name Java(tm) Plug-In 2 SSV Helper
Publisher Sun Microsystems, Inc.
Status Enabled
File date ‎Tuesday, ‎October ‎18, ‎2011, ‏‎5:05 PM
Version 6.0.290.11
Load time 0.04 s
Name QuickTime Object
Publisher Apple Inc.
Status Enabled
File date ‎Monday, ‎October ‎24, ‎2011, ‏‎3:30 PM
Version QuickTime 7.7.1 (1680.42)
Name QuickTime Object
Publisher Apple Inc.
Status Enabled
File date ‎Monday, ‎October ‎24, ‎2011, ‏‎3:30 PM
Version QuickTime 7.7.1 (1680.42)
Name Skype Plug-In
Publisher Skype Technologies SA
Status Disabled
File date ‎Monday, ‎November ‎22, ‎2010, ‏‎7:05 PM
Version 5.0.0.6906
Name Skype Plug-In
Publisher Skype Technologies SA
Status Disabled
File date ‎Monday, ‎November ‎22, ‎2010, ‏‎7:05 PM
Version 5.0.0.6906
Name RealPlayer G2 Control
Publisher RealNetworks, Inc.
Status Enabled
File date ‎Monday, ‎November ‎28, ‎2011, ‏‎9:45 AM
Version 15.0.0.198
Name RealPlayer Download and Record Plugin for Internet Explorer
Publisher RealNetworks, Inc.
Status Enabled
File date ‎Monday, ‎November ‎28, ‎2011, ‏‎9:45 AM
Version 15.0.0.198
Load time 0.01 s
Navigation time 0.00 s
Name Shockwave Flash Object
Publisher Adobe Systems Incorporated
Status Enabled
File date ‎Sunday, ‎December ‎04, ‎2011, ‏‎12:57 PM
Version 11.1.102.55

 

[HowardE]

Blades.

I understand that you are hoping for a solution from ScubaBoard that makes it so that you can use your browser the way you want it. However, I can't do that without knowing which plugin is responsible for the "lock-up" and even if I do know which plugin it is. I can't even say that a fix is possible.

Knowing all of the plugins you are using doesn't really help me. I'm not going to install all of them on my browser in hopes of having this unusual "lock-up" happen to me so that I can then figure out which plugin is messing up everything. This wouldn't be very effective troubleshooting.

Since you are having the problem, and so far only 4 users who are all using IE9 have complained that they have an issue (really 3 now, since 1 responded they have resolved the problem), let me ask you:

Have YOU disabled your plugins "add-ins"?

As I posted in the other thread... You have to disable your plugins and then re-enable them one at a time to determine which one is causing you grief.

• Open Internet Explorer by clicking the Start button
  
  . In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
• Click the Tools button
  
  , and then click Manage add-ons.
• Under Show, click All add-ons.
• Click an add-on, and then do one of the following:
  • To make the add-on available for use in the browser, click Enable.
  • To turn the add-on off so it can't be used in the browser, click Disable.
• Repeat step 4 for each add-on that you want to turn on or off. When you're finished, click Close.

If this solution isn't suiting you to then I have to suggest you use Chrome.

If you do figure out exactly which plugin is causing you grief, then that really helps me know for the future. The other user whose problem was fixed by disabling plugins didn't respond. If users don't help me support them... I can't.

Thanks.


P.S. - I would start with the Skype plugin. Call it a hunch, but it caused weirdness in a different situation a while ago.

 

[diversteve]

my .02:

I'd disable the Java plug-in, then remove and re-install Java completely.

Name Java(tm) Plug-In 2 SSV Helper
Publisher Sun Microsystems, Inc.
Status Enabled

 

[Potapko]

In the end I downloaded Google Chrome

 

[Peter Guy]

Pretty clearly this is NOT a one-off issue. I'm not a techie but it does seems to me that for a "tech support person" to say "go download a different browser" is NOT a good solution.

Something is clearly buggy with how SB interacts with IE 9 -- and it appears this is only a SB issue.