- Messages
- 704
- Reaction score
- 61
- Location
- Winston, Georgia, United States
- # of dives
- I just don't log dives
Holes in wings happen. If you've gotten two in such a short time, I'd offer that something in the way you are transporting your gear or setting it up is putting the bladder at risk. I don't think Tobin needs to redesign his wings, as such injuries are not that common. We have, I think, at least five DSS wings, and my pinch flat is the only one we have had.
I apologize in the delay in responding to this post but I did want to make a comment on it. I can appreciate that things can happen to any piece of dive equipment. I also believe that it is reasonable for a company to stand behind its work. The first bladder was used quite a bit. I took it to Fiji, Jamaica, and on several training dives. When it tore, I did not complain because it had been through what I would consider reasonable wear and tear. There was and is no complaint regarding that repair. The complaint comes when a wing that was not used develops a "pinch" the very first dive upon which it is used. The very first one. Nothing harder than a scuba shirt was placed on it.
I'll give you an example of what I consider good customer service. A few months ago I bought an Aeris watch. One the first dive, I noticed it read 6 feet below my actual depth. I thought it odd and sent it back to the shop for repair. This is what they did not do. They did not assume I dropped it, banged it, put heavy weights on it, or broke it. They did not ask me how many watches I had owned previously. They did not tell me that 10 times out of 10 they could take a watch down to depth and never have a false reading. What they did do is take the watch back, repair it, and ship it back to me at no cost to me.
It is not hard to develop an cultivate positive relationships with customers that serve. It just takes listening to them.