Suunto is the biggest manufacturer of dive computers globally. Hundreds of thousands of Zoops see daily service in remote dive operations around the world without problems.
A friend got an instructor job in the Maldives and borrowed one of my Zoops (I still have another two).
A few months later she told me she had bought a fancy new DC. So I jokingly asked if I could have my Zoop back. Her answer was that she still needed my Zoop because it was more reliable. Her new DC battery needed frequent recharging (especially in the Tropics) and would sometimes conk out mid-dive. The Zoop battery lasted "forever" and it just worked. But it wasn't Cool.
She still has my Zoop
Sadly, most manufacturers of almost any type of retail product have been subjected to the US practice of legal extortion called class actions.
It is more a comment on the broken US legal system than on SUUNTO. The plaintiff law firms would be competing to "certify" a class, and typically earn more money from the lawsuit than all the class plaintiffs combined. I'm more familiar with this practice of US legal extortion in the corporate securities area. Unfortunately, all attempts to reform these practices fail because of the generous political donations of the US "plaintiffs bar".
Anyone with a faulty DC can return it to the manufacturer for service without any class action lawsuit required. Yet,
that was the settlement in the SUUNTO class action ... PLUS the lawyers fees in cash!
Shearwater had better hope that there isn't a second report of a failed main computer chip in the US ... Lawyers lurk here too
