You make a comment like this that is derogatory and unqualified and then you refuse to give details to the manufacturer's representative because you consider the matter "resolved" is very unfair and unprofessional.
There are a lot of divers who use Scubaboard as a source for reference information and feedback to base their future purchases. You can understand why the manufacturer would want to make sure that negative feedback about their product is addressed and rectified.
Nobody really knows you or your background or agenda. To just state that you don't want to comment on a post that you made which is critical of a product, regardless of manufacturer, and then blow off the manufacturer's representative and everybody whose experience is the complete opposite of yours raises suspicion on the validity of your post.
Not trying to flame you or anything. Just asking that you consider the repercussions of your postings and make an effort to insure that in fairness to any manufacturer that you do your part to promote good communication between everybody on this site. After all that is why we all come here, to share information and experiences and to learn and to educate ourselves and others.
Larry