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You make a comment like this that is derogatory and unqualified and then you refuse to give details to the manufacturer's representative because you consider the matter "resolved" is very unfair and unprofessional.
Larry
I agree whole-heartedly.What is wrong with his comments? He sounds like he told the truth and the fact that he does not remember (or choose to state who he spoke with at the company) does not make him unfair or unprofessional. He had some bad experience, tried to resolve it and the result was that he was no longer comfortable choosing this particular life support equipment. He doesn't own the regs and has nothing to "resolve". I think he owes the company NOTHING!
I agree whole-heartedly.
The Captain doth protest too much, methinks.
With apologies to: Hamlet Act 3, scene 2, 222?30