You're right, Ms Moderator, let's get back to the subject at hand...
Thinks it's about the poor service & action of ONE individual, & the OP's disatisfaction of Funjet & Lomas Travel.
Well, I remember the cruise directors on all of my previous cruises always reminded us that "Please remember do not penalize the entire department or the entire ship/cruise line, based on ONE individual's poor performance..."
So, basing on Mr Sqweezy's one bad experience with this ONE individual (even I don't agree w/ him, I have have to respect his opinion on his bad experience w/ that individual), it shouldn't reflect badly on the entire Funjet & Lomas Travel organizations. He did raise the issue with both companies, I think they addressed it w/ that individual, who was not allowed to work for one wk (no income for the wk). So hopefully, everyone learned from the experience...
Now I gotta go practice my smiling "No Thank You's..." for my upcoming trip...