Forgot to cancel on time

[SMcC]

So I was that guy. I made reservations to go diving, and made the decision to not go due to an injury. The shop has a 24 hour cancellation policy. I missed it by about 3 hours when they called me.
I get it, I was wrong and should’ve been made to pay them. But they didn’t ask.
Instead, she gave me a bunch of crap that I felt was way over the line. Now, instead of going diving with them next time I’m in town, I wouldn’t set foot in their shop.
If this was your shop, would you want to know? If you were treated poorly, what would your response be?

 

[Capt Jim Wyatt]

If this was your shop, would you want to know? If you were treated poorly, what would your response be?

I would just tell the story as you did here, maybe a bit more detail. If the shop staff was rude, I'd sure want to know.

 

[lexvil]

So you didn’t have to pay anything but an earful? I think you made out if that’s the case.

 

[BoltSnap]

I was wrong and should’ve been made to pay them. But they didn’t ask.
Instead, she gave me a bunch of crap that I felt was way over the line. Now, instead of going diving with them next time I’m in town, I wouldn’t set foot in their shop.
If this was your shop, would you want to know? If you were treated poorly, what would your response be?

You were treated poorly?? Oh, poor baby. You Didn't have to pay even when you should have; you got off EASY!!!

 

[tursiops]

So you didn’t have to pay anything but an earful? I think you made out if that’s the case.

You were treated poorly?? Oh, poor baby. You Didn't have to pay even when you should have; you got off EASY!!!

 

[BoltSnap]

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ALL THREE (3) of us agree on something this strongly??? I am marking this date and keeping a record of it.

 

[rick00001967]

if you were speaking to an employee of the shop, and i was the owner, i would certainly want to know if they were ignorant and/or rude no matter what the circumstances were.

the issue of whether or not you should have been charged a fee for the cancellation is a separate one.
did you pay a deposit? it sounds like you did not.

if the shop has a 24hr cancellation policy, they should be collecting a non refundable deposit when you make the reservation. how else would they get their money after you cancel?

if they didn't get a deposit, thats on them. no need to be nasty if/when someone calls to cancel.

 

[chillyinCanada]

If you weren't obnoxious first, then the employee shouldn't be talking to you like that.

If I was the owner or manager, I'd want to know.

Sure, you should have contacted the shop in a more timely manner. That's on you. If you owned that during the call, then the employee's rude behaviour isn't on you.

And hey, don't be that guy. Give proper notice!