fantasea remora problems ?

[HMan]

Hi to All,
Jack is correct, on the first limited production run we discovered a small percentage
(4-5%) with hairline cracks around the power output switch. If the Remora doesn't leak on the first dive it is fine and should not have any future problems. If it does leak, then we will immediately replace the unit. Please contact the dealer who sold you the flash and ask them to contact Fantasea Line for warranty replacement.

The problem was solved months ago and all new units do not have any sign of this problem.

We apologize for any inconveniece caused and will do our best to resolve any problems asap.

Aside from this past problem, the Remora is a great flash and perfect for all compact housings.

Any more questions, please direct to me info@fantasea.com

Howard
Fantasea Line

One last thing, it is even better and easier just to make the Warranty claim through our website Fantasea at this link

Open a Customer Support Case (not for flood claims)

 

[triciamint]

Hi Howard,

Pirate Fred (my dive buddy) had posted the original query for me. I want to reassure you that I have no problems with Fantasea. The post was to get information to give to the shop I purchased it from. Also, in the UK (don,t know if this arrangement is in other areas), the remora was sold as a Fujifilm Remora Flash Kit.,and came with the fibre optic cable, tray and flexi arm.

I would be quite happy having the same strobe again as the specs were really good for the price (my buddy had strobe envy!!)

I contacted Fuji direct and they have asked me to send the strobe back to them with any information I have been able to find.

I have found this all a bit confusing, who deals with this, the bleepin!!?£$$!! shop that I bought it from, Fuji or Fantasea?

Oh well, onward and upward. Tomorrow I am going to collect the strobe from the shop (they were going to charge me £10.00 to return it, it cost me £3.50 to send to them!!) and quote the Sale of Goods Act 1979 to them!!!

I suppose I could put this all down to experience (the shop's attitude and the costs trying to resolve it all), but as I'm not on a great income (can only work part time as I have a disibility) I am determined to make them aware of what seems to me to be a profound lack of aftersales service. And they have £200 of my hubby's money!!!!

Sorry, hisseyfit over. Thanks again for your post. On a bright note, on holiday in June and sooo looking forward to taking lots of photos of fish tails (I have the composition skills of a sea cucumber!)and lighting them superbly with my strobe.

Thank you
Cheers
Tricia

 

[HMan]

Hi Howard,

Pirate Fred (my dive buddy) had posted the original query for me. I want to reassure you that I have no problems with Fantasea. The post was to get information to give to the shop I purchased it from. Also, in the UK (don,t know if this arrangement is in other areas), the remora was sold as a Fujifilm Remora Flash Kit.,and came with the fibre optic cable, tray and flexi arm.

I would be quite happy having the same strobe again as the specs were really good for the price (my buddy had strobe envy!!)

I contacted Fuji direct and they have asked me to send the strobe back to them with any information I have been able to find.

I have found this all a bit confusing, who deals with this, the bleepin!!?£$$!! shop that I bought it from, Fuji or Fantasea?

Oh well, onward and upward. Tomorrow I am going to collect the strobe from the shop (they were going to charge me £10.00 to return it, it cost me £3.50 to send to them!!) and quote the Sale of Goods Act 1979 to them!!!

I suppose I could put this all down to experience (the shop's attitude and the costs trying to resolve it all), but as I'm not on a great income (can only work part time as I have a disibility) I am determined to make them aware of what seems to me to be a profound lack of aftersales service. And they have £200 of my hubby's money!!!!

Sorry, hisseyfit over. Thanks again for your post. On a bright note, on holiday in June and sooo looking forward to taking lots of photos of fish tails (I have the composition skills of a sea cucumber!)and lighting them superbly with my strobe.

Thank you
Cheers
Tricia

Hi Tricia,
I am really sorry to read of your hassles from the shop. We indeed manufactured this flash for Fuji and from our experience they are extremely conscientious when it comes to Customer Service so I am certain they will look after your claim. We will support them 100% and replace the unit based on your explanation. I can say for sure that this particular unit was from the first initial production run.

We want to compensate you with a free Nano Focus light which is designed to sit on top of the Flash as a perfect Focus light see how it looks here
Fantasea

Please remain in direct contact with me until this is resolved. My email is info@fantasea.com address to Howard.

Thank you,
Howard

 

[HMan]

Tricia,
After discussing your case with my colleagues we would like you to contact our Customer Service at info@fantasea.com and we will advise you how to proceed once you have the unit back in hand. Please send us an email and we will follow up immediately.

Thank you
Howard

 

[triciamint]

Hi HMan (sorry about misspelling your name previously!)

I have just got home, after a seven hour drive, bit tired. Will email tomorrow. I collected the strobe from the shop today, and am quite happy to return the strobe to you so that you can check it out if necessary.

Your posts restored my happy face. Thank you.

Cheers
Tricia