Eon Core Error code d1c00600

[PJ.]

Hi
just wondering if anyone has a similar problem and if they found a solution. or if they had to take it to a service center and how much it cost to fix.
I turned on my suunto eon core today and it would not boot up. I get a black screen with system failure, error code d1c00600.
Thanks in advance

 

[Jim Lapenta]

I think that's the "bin this brick and buy a Shearwater" error code.

 

[PJ.]

Thank you. That was very helpful.

 

[CaptainChris]

I had an error code on my Eon Steel after upgrade to Buhlmann and it would not boot up. Had to send it back to Suunto Finland & they replaced my Steel with brand new.

I would complete a service request or contact Suunto directly through the website or check out local service centres on the website to contact for info as not all Suunto dealers do service/repair.


Hope this helps.

 

[PJ.]

Hey Captainchris.
Thank you very much for your reply.
I spoke to Suunto and my LDS this morning. It's going to there service centre on Saturday.

 

[CaptainChris]

Good luck. My error code was different and I could not find any info anywhere on the problem. I forgot to ask Suunto what the issue was, but just happy they sent me a new one. Anyways it was/is under warranty and service was excellent. I also have a D6i, so used that instead as was only doing shallow non deco dives. Can't see the bloody numbers well on D6i when deco stuff, but that's probably down to old age!!!!

 

[Jaan]

Please do share your findings

 

[Blackdog017]

Hello, I just joined the forum after finding another occurrence of this error (OP's) in a google search.

I bought the computer in August 2018 to upgrade from a Zoop. After just 8 dives, in the middle of a liveaboard I got this error message. Fortunately I still had my old Zoop with me.

Upon return I contacted Suunto Support and insisted that I wanted a replacement to regain my confidence in the product. I sent it back and they indeed sent me a new one in a few weeks.

So far it's been working fine with around 80 dives logged, and I have to say that customer support has been great. But if it were to fail again then my confidence will be seriously weakened.

 

[PJ.]

Hi Blackdog017.

Just wanted to give an update to my error code. I spoke to Suunto in Finland and explained the error code I had and his thoughts were that it sounded like a hardware issue.
I had purchased my Eon Core over 2 years ago from a dive store that was quite away from where I lived so going back to that store would have been a task.

I called my local dive store Mike's dive store in fact and they were only to pleased to help.
They sent it off to Suunto in Finland and within just over a week I had a brand new Suunto Eon Core.

This is not the first time that Mike's Dive store has been super helpful and so I'm a great advocate of supporting your local dive store.

Apparently Suunto give 5-year warranty on hardware/ pressure sensor so I was well within in the warranty limits.

I was also very impressed with Suunto's customer service but to be honest now I'm a little worried this could happen again while maybe on a live aboard or something which would completely ruin my holiday.

Time to probably get a back up. I know Jim Lapenta is Shearwaters biggest fan boy and he'll probably be doing cartwheels right now but Im probably going with a Shearwater.

 

[Blackdog017]

Hi Blackdog017.

Just wanted to give an update to my error code. I spoke to Suunto in Finland and explained the error code I had and his thoughts were that it sounded like a hardware issue.
I had purchased my Eon Core over 2 years ago from a dive store that was quite away from where I lived so going back to that store would have been a task.

I called my local dive store Mike's dive store in fact and they were only to pleased to help.
They sent it off to Suunto in Finland and within just over a week I had a brand new Suunto Eon Core.

This is not the first time that Mike's Dive store has been super helpful and so I'm a great advocate of supporting your local dive store.

Apparently Suunto give 5-year warranty on hardware/ pressure sensor so I was well within in the warranty limits.

I was also very impressed with Suunto's customer service but to be honest now I'm a little worried this could happen again while maybe on a live aboard or something which would completely ruin my holiday.

Time to probably get a back up. I know Jim Lapenta is Shearwaters biggest fan boy and he'll probably be doing cartwheels right now but Im probably going with a Shearwater.

Forthe following two trips with the replaced Eon I also took my old Zoop along for every dive. Setting Nitrox values in both... Then I eventually decided to trust the Eon.

I was the first to upgrade (Zoop to Eon Core) and I was to be followed by my wife. But after the little incident with my Eon she decided to upgrade from her Vyper to a Perdix AI.

I like the Eon and it does all I need it to do, and the menu interface is much more intuitive than the Perdix's. But if it fails again, that's the direction I will be going too.

For now, our backup is her faithful Vyper.