Mustard Dave
Contributor
Has anybody had any recent experience with them?
We recently booked two days diving from their boat, Seaquest, based out of Pwllheli. We should have dived with them in March, but she tried to talk us into postponing due to poor visibility. We declined, but as the date of the booking drew closer, the wind was picking up, so we had to agree.
We rearranged for the 2nd September and she tried talking us into another postponement for the same reason. This time we had wind forecast F0 - F1 on the day.
She turned up late, and after we loaded the boat, she claimed the engine would not start. I am 100% certain she either knew about the fault, or it was faked to avoid going out. She is now being difficult with our refund.
I have been doing a lot of digging and it seems there are several accounts of her taking bookings, cancelling, and refusing to issue refunds. I also know her boat operations are the subject of an MCA investigation following a series of engine failures and collisions.
Clare's business is currently the subject of a PADI quality management investigation (I have this information in an email from PADIs Quality & Risk Management Consultant), and she has jumped ship to SSI.
If you have had any recent experience with them, I would appreciate any information.
If you are planning on booking with her, don't!
We recently booked two days diving from their boat, Seaquest, based out of Pwllheli. We should have dived with them in March, but she tried to talk us into postponing due to poor visibility. We declined, but as the date of the booking drew closer, the wind was picking up, so we had to agree.
We rearranged for the 2nd September and she tried talking us into another postponement for the same reason. This time we had wind forecast F0 - F1 on the day.
She turned up late, and after we loaded the boat, she claimed the engine would not start. I am 100% certain she either knew about the fault, or it was faked to avoid going out. She is now being difficult with our refund.
I have been doing a lot of digging and it seems there are several accounts of her taking bookings, cancelling, and refusing to issue refunds. I also know her boat operations are the subject of an MCA investigation following a series of engine failures and collisions.
Clare's business is currently the subject of a PADI quality management investigation (I have this information in an email from PADIs Quality & Risk Management Consultant), and she has jumped ship to SSI.
If you have had any recent experience with them, I would appreciate any information.
If you are planning on booking with her, don't!
