daveninja
Guest
Hey Y'All,
I don't normally do this, but I'd like some opinions on what happened to me yesterday (July 4th).
My wife and I decided it would be a great day to dive at Windy Point yesterday, seeing as we both had the whole day off from work. I started to call all the local shops in the area to rent some tanks for us, but none were open at that time (around 11). Finally, the LAST place I called had some and I went promptly on my way to pick them up.
It was the last place I called for a reason. Even though its probably the closest one to where I live, Double D Diving off Spicewood Springs Road always seemed a little less than friendly, the shop was always old and dirty looking, and there was never anyone in there. The owner always creeped out my wife too, so we pretty much stayed away.
But beggars can't be choosers so I picked up the tanks, and off we went.
First dive and everything was great. The lake levels were way up so that the water was coming over onto the yard. The water was so warm, that we went down to 65 feet without a problem (our deepest dive so far!). It was pretty clear around 35 feet too, so that was nice.
When we got back up, I immediately went to get the tanks refilled. Surprise! They were both 4 months past the last needed visual inspection. The guy said he was sorry but he could not fill them. I told him I understood perfectly and that it wasn't him that I was upset at.
So today I go to the shop to drop off my tanks and get my money back. First I tell him that they are 4 months out. All he says is that he's sorry about that. I told him I'd like my money back. He asked me why. I told him because this was a safety issue, that he should never have rented these tanks like this. He told me that visual inspection is a service they do at the shop and these must have slipped through the cracks.
I reiterated my request. He said that he doesn't give refunds, and that since I used the air inside them, he could give me $2 store credit per tank ($8 rental minus $6 air fill). At this point I let him know that I would never have rented from him in the first place if he hadn't been the only one open because his store was decrepit. I told him I'd never be back, to which he told me "don't let the door hit your ass on the way out."
So tell me, was I being unreasonable asking for my money back?
When I told him it was a safety issue, he told me that visuals is something the industry does on its own. So?
I don't normally do this, but I'd like some opinions on what happened to me yesterday (July 4th).
My wife and I decided it would be a great day to dive at Windy Point yesterday, seeing as we both had the whole day off from work. I started to call all the local shops in the area to rent some tanks for us, but none were open at that time (around 11). Finally, the LAST place I called had some and I went promptly on my way to pick them up.
It was the last place I called for a reason. Even though its probably the closest one to where I live, Double D Diving off Spicewood Springs Road always seemed a little less than friendly, the shop was always old and dirty looking, and there was never anyone in there. The owner always creeped out my wife too, so we pretty much stayed away.
But beggars can't be choosers so I picked up the tanks, and off we went.
First dive and everything was great. The lake levels were way up so that the water was coming over onto the yard. The water was so warm, that we went down to 65 feet without a problem (our deepest dive so far!). It was pretty clear around 35 feet too, so that was nice.
When we got back up, I immediately went to get the tanks refilled. Surprise! They were both 4 months past the last needed visual inspection. The guy said he was sorry but he could not fill them. I told him I understood perfectly and that it wasn't him that I was upset at.
So today I go to the shop to drop off my tanks and get my money back. First I tell him that they are 4 months out. All he says is that he's sorry about that. I told him I'd like my money back. He asked me why. I told him because this was a safety issue, that he should never have rented these tanks like this. He told me that visual inspection is a service they do at the shop and these must have slipped through the cracks.
I reiterated my request. He said that he doesn't give refunds, and that since I used the air inside them, he could give me $2 store credit per tank ($8 rental minus $6 air fill). At this point I let him know that I would never have rented from him in the first place if he hadn't been the only one open because his store was decrepit. I told him I'd never be back, to which he told me "don't let the door hit your ass on the way out."
So tell me, was I being unreasonable asking for my money back?
When I told him it was a safety issue, he told me that visuals is something the industry does on its own. So?
