Does Leisure Pro ever sell fake stuff?

[Web Monkey]

Apparently you really don't shop at Leisure Pro. If you did you would know that they disclose warranty information and even discuss origin right on the first page. Its all in the big box in the middle of the page.

The middle of the page says "Full Warranty Coverage" which implies that everything on the site has the same warranty that it would if purchased anywhere else, which it doesn't.

I'm looking for something like:

• "This regulator is warranted by the manufacturer"
• "This regulator isnot warranted by the manufacturer"
• "This computer is no longer being manufactured and has been replaced by xxxx"

I have to tell you that this entire thread is bizzare. I'm suggesting that it would be nice if they would just be up-front about what people are buying everybody acts like I'm kicking their dog.

I'm not saying "Don't shop at LeisurePro". I don't really care where anybody gets their stuff. It would just be nice if people had enough information to make an informed decision.

Terry

 

[jpsexton]

I have to tell you that this entire thread is bizzare. I'm suggesting that it would be nice if they would just be up-front about what people are buying everybody acts like I'm kicking their dog.

I'm not saying "Don't shop at LeisurePro". I don't really care where anybody gets their stuff. It would just be nice if people had enough information to make an informed decision.

Terry

Thats because informed consumers really don't care about "factory" warranty all that much. They provide a warranty, thats good enough. Price is king. I guess if people are acting like you're kicking their dog it's because the whole authorized dealer / warranty game is what some people in the business use to justify selling everything at list price. It's just tiring to hear this stuff over and over. Paying double simply is just not worth it.

 

[redacted]

. Paying double simply is just not worth it.

I payed double once for a Mk20/S600. But I got 2 of them from Diveinn for that price (just a little over MSRP). A good backup will save more dives than the best warranty.

 

[garyfotodiver]

I'm saying exactly the opposite.

If you buy grey market at LP, LP has to do the warranty service. If you buy through normal channels, you can get warranty service anyplace that's authorized by the manufacturer.

Terry

This is NOT true. I bought my daughter's regulator (Mares R2) from LP, and my LDS in Boca Raton services it without one complaint.

 

[BobArnold8265]

Unless I'm mistaken, it seems to me it's to the advantage of your LDS to service your regs regardless of where you get them. I don't know about the rest of you but my LDS actually charges me for the labor involved in servicing my regs. I don't think I'm assuming too much by thinking they make a profit on this !!!

99% of the time, the only thing the warranty is truly good for is the service parts. That's really the only thing that you might be risking by purchasing a reg from an "unauthorized" source. If you save $300 on the price of a reg by buying it on-line and end up paying $25 to $50 annually for parts, that's a 6 to 12 year pay back. I think that's worth the risk.

As for the other 1% of the time when there is a major problem, if it's a major issue, ( recall, manufacturing error etc.) I'm quite sure the original manufacture would take care of it rather than facing a large lawsuit and bad PR.

 

[bureau13]

I don't see the problem. First off, I try to buy equipment that I don't expect to be constantly broken. Second, on the off chance that it does have a problem, I know that I will have to send it in. Of course, there is some "penalty" for trading cheap for convenient, and if I decide that its worth it, then that is my decision. For some things, maybe I'll go the other way. I don't know why you're acting like people don't realize this, its essentially true for many things purchased online, not just dive equipment.

jds

The issue is that if you don't live in NYC, each service incident (scheduled and unscheduled) involves either a 2-way overnight FedEx plus service time, or a week or two of missing equipment.

Items bought from your LDS don't.

Terry

 

[bureau13]

I don't know, I didn't infer that when I bought stuff from them, I inferred that it was fully covered...which it is. Good enough for me. I couldn't care less who ends up paying for it if its not me, and until I hear stories from people complaining that their no-longer-manufactured dive computer isn't being fixed or replaced, I'm not going to worry about that.

jds

The middle of the page says "Full Warranty Coverage" which implies that everything on the site has the same warranty that it would if purchased anywhere else, which it doesn't.

I'm looking for something like:

• "This regulator is warranted by the manufacturer"
• "This regulator isnot warranted by the manufacturer"
• "This computer is no longer being manufactured and has been replaced by xxxx"

 

[Leisure Pro Brett]

Thank you for your reply. I think the question is still unanswered. I can't make the assumption that LP operates like every other dive shop. Every other online and brick & mortar authorized dealer like us would contact the manufacturer for obvious warranty issues for a return authorization. You can't do that except with Tusa because you are not recognized as an authorized dealer for the equipment you sell. I have an even harder time believing your warranty would be able to handle these situations. You expect the people reading this to believe you throw away the $800 computer? You can't return it because it doesn't have a manufacturer's warranty. Does your tech change the boards in your clean room? Are you asking me to believe he strips a 1st stage down to the body and a 2nd stage down to the housing to cover a warranty claim? The labor would be prohibitive and the rebuilding process would require parts kits. So the reg goes in the trash with the computer? The only link in the warranty chain that can afford to replace these items new to the customer is the manufacturer. While we're at it, how do you handle a manufacturer's recall? Where do those products go?

CSR, I am more than happy to reply to you but unfortunately for you I cannot go about giving all our trade secrets to the competition just because they asked, you’ll have to be more clever than that. It’s like RC Cola calling Coke and asking for their recipe… they are never going to get it.
As far as you making assumptions of how we service our gear and cover things under warranty, that is up to you. In my previous post I was pretty clear how things worked and didn’t ask you to assume anything. If you want to know more specifics then I ask you to refer to the first two sentences of this post. Like Phil Ellis and others have stated, we deal with some manufacturers directly and with others we have to be more creative. The one thing that we always make sure of is that you can expect our Leisure Pro warranty to exactly mimic the manufacturers. We are trying to make it easy for people to understand that no matter what they want to buy, their purchase will be covered just as if it was purchased from their authorized LDS. Our customers like this assurance and are happy with us (see: BBBonline.com, BizRate.com, Shopping.com, Pricegrabber.com ). We are not the largest dive retailer in the world for no reason, and I'm sure that we have many customers here that can tell you we sell the same gear as every one else.


Click here to see a copy of our warranty card

 

[redacted]

I'm not saying "Don't shop at LeisurePro". I don't really care where anybody gets their stuff. It would just be nice if people had enough information to make an informed decision.

Terry

Would you be buying from LP if they provided all the information you think they should? I'm always happy to support LDSs when they can provide a competetive deal. I'm not even asking for a price match. But, unfortunately, their prices on most gear are just in a different league than online dealers.

 

[Web Monkey]

Would you be buying from LP if they provided all the information you think they should? I'm always happy to support LDSs when they can provide a competetive deal. I'm not even asking for a price match. But, unfortunately, their prices on most gear are just in a different league than online dealers.

I do buy stuff from them, I just don't like the "detective work".

Terry