fisheater
Contributor
No problems.
Diversdirect.com
- Thread starter Rhone Man
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psychocabbage
Contributor
ya.. I will second it.. We stopped by when we were in Fl.. (we are from Tx) and were diving the Spiegel. .after our dive, we hit up the store and while we didnt need anything, the prices were so low compared to our local shops, we went to town.. had to show some restraint and not buy tanks for the family! haha
People there were easy to talk to and atmosphere was good.
Cant wait to go again.
People there were easy to talk to and atmosphere was good.
Cant wait to go again.
diver 85
Contributor
Great online store from my experience, their sale price was not to be believed or beat anyplace, same day shipping, great to talk to on the phone, highly recommend.
mike_s
Contributor
I've ordered a few things from them that my LDS didn't carry and had no problems.
They often have free shipping, so look for a discount code for that.
Sign up for thier "Fin Addicts" and you'll get sale prices mailed to you directly that they can't advertise on their website (due to dealer agreements).
Sign up also for their Diver Rewards program. It's bascially a FF program that you get points on purchases. Once you reach a certain point count, you get a Gift Certificate. (I think I got a $20 gift card for ordering $500 worth of tanks from them for example).
If you're in Key Largo, they have a HUGE tent sale there over 4th of July. I picked up some brand new AL80's at it for $99 bucks for example. (about 3-4 years ago)
I rarely buy a lot of stuff there because they aren't local to me and my LDS will beat/match their prices. (but no LDS can carry everything, so still buy a few odds and ends there on occassion).
The only thing "not great" I can say about them is that their online ordering system wasn't the greatest. maybe they've fixed that as I havne't used it in about 2 years.
-Mike
Jupiter31
Contributor
Excellent, professional operation
Purchased from them many times
Look especially at their monthly closeouts; you can really get a good price Get on their "Finnadicts" monthly newsletter sent via e mail
Purchased from them many times
Look especially at their monthly closeouts; you can really get a good price Get on their "Finnadicts" monthly newsletter sent via e mail
pollywogg
Guest
No experience with them as an online retailer. One of their brick and mortar stores is right down the street for me. They are knowledgeable and friendly. They are always happy to special order something for me, and returns are no hassle. I can't imagine that their online end is any worse. They are great. I always go there to buy things first.
Never purchased from them online but have purchased items from there stores many times and they have been very helpful. Solid orginization. :thumbs_up:
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I've bought from them 3 times. The first two times were flawless, fast shipping and everything was exactly as ordered. The third time, not so much:
I bought a Zeagle Stiletto from them about a week before a trip. They price matched Scubatoys and shipped it quickly via two day air. Upon arrival, I noticed that the BC was loose and somewhat askew in the box.
It was new but on further inspection was missing a bungie cord that threaded down the left side. It seemed to be one that held the wing retracted. As I wasn't familiar enough with what else might have been missing, I decided to return it and re-order on my return. So I called them, asked for and received an RMA and sent it back with the understanding (it's stated on their website) that I'd be credited within about a month.
After about 6 weeks that never happened so I called them again. While on the phone with the sales rep that had taken my order, he said that he was crediting my card immediately and apologized for the delay. That also never happened as a month later there was still no credit.
So I filed a dispute with my credit card company who investigated and issued me a credit - DiversDirect did not dispute my version of what happened.
If you're ever laying over in Miami/Ft. Lauderdale they have a great store just off I-95 by the FLL airport.
Personally, now I just buy from Scubatoys...
I bought a Zeagle Stiletto from them about a week before a trip. They price matched Scubatoys and shipped it quickly via two day air. Upon arrival, I noticed that the BC was loose and somewhat askew in the box.
It was new but on further inspection was missing a bungie cord that threaded down the left side. It seemed to be one that held the wing retracted. As I wasn't familiar enough with what else might have been missing, I decided to return it and re-order on my return. So I called them, asked for and received an RMA and sent it back with the understanding (it's stated on their website) that I'd be credited within about a month.
After about 6 weeks that never happened so I called them again. While on the phone with the sales rep that had taken my order, he said that he was crediting my card immediately and apologized for the delay. That also never happened as a month later there was still no credit.
So I filed a dispute with my credit card company who investigated and issued me a credit - DiversDirect did not dispute my version of what happened.
If you're ever laying over in Miami/Ft. Lauderdale they have a great store just off I-95 by the FLL airport.
Personally, now I just buy from Scubatoys...
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