Sometimes there are people who will maliciously join a board such as SB with intentions of doing nothing more than "stir the pot" by posting an ordeal (real or fantasy it does not matter). As you have seen, it does not take long for people to criticize either the poster OR the dive op if something was done wrong. Almost every time, somebody will send an email to the company otifying them of the thread and offering them the oppotunity to share their side of the story. It really is true - there is three sides to a story (yours, mine and the truth).
I will not pass judgement on the OP here but was very quick to point out that not everything in their "story" was the fault of the dive OP. In fact, IMO much of it was clearly their own fault. That does not mean the dive op did nothing wrong but the way it was described it was not the dive op's fault.
I am all for using the internet to warn others etc., but you better be able to back up and support your arguments where you post it. This is where most
Pot Stirrers get found out because they join, say stuff and never come back to defend their actions. So far, this is looking like one of those situations.
I still hope that the company comes on here to provide their 2 cents but who knows if they will.