Texaswinds
New
Ok, I went to dive the Comal River in New Braunfels, Texas last weekend. I had to rent three tanks for this dive to cover me and my buddies. When we arrived, we geared up and put the regs onto one of the tanks. It leaked air terribly. I inspected the O Ring that was on the rental tank and it was very tattered and torn, it looked 5 years old. After frantically digging in my stuff, I found that my O Rings had been removed from my save a dive kit for some reason. We were short a tank. Fine.
I returned the tanks to the shop in North Texas the following Monday and asked for maybe store credit for the full tank of air I returned, with a faulty part on it. I told the shop owner what had happened and I was basically told " Too bad, youre a dive master, you should have O Rings". The dive shop owner refused to accomodate me in any way and walked off.
I explained to the owner my reasoning why I thought I should receive some credit for the tank. It was their equipment, it had not been maintained, it had a faulty part on it and I was not able to use it for the purpose it was rented and intended for. I should not be expected to have parts for the dive shops rental equipment.
I know you are all thinking I should have had o rings, and yes, I should have, but I didnt. If I had blown the O ring while putting the reg on or whatever, then yes, that would be my fault, I should eat it. This was the shops fault for having the crummiest O ring on a tank I have ever seen. I have never rented tanks before, so I didnt think to inspect it before I took them from the shop, but I shouldnt have to if the shop is reputable.
Here is another kicker! While I was waiting at the counter to have this conversation with the shop owner, a young gentleman walked in and said he was given too much change and gave the owner a $10 bill to go back in the register and walked out. The owner and I looked at each other and smiled, remarking how "you dont see that much these days".
Then, the owner turned around and did this to me.
Should I be upset about this?
I dont want to ever go back to this shop ever again if that is they way they treat their customers. It isnt about the money, but the way the shop owner didnt care about me. This is a small shop and I cant believe it can stay open if this person treats all the customers like that. I know several shops around that would have gladly given me another tank rental or something to make up for it.
Thanks!
I returned the tanks to the shop in North Texas the following Monday and asked for maybe store credit for the full tank of air I returned, with a faulty part on it. I told the shop owner what had happened and I was basically told " Too bad, youre a dive master, you should have O Rings". The dive shop owner refused to accomodate me in any way and walked off.
I explained to the owner my reasoning why I thought I should receive some credit for the tank. It was their equipment, it had not been maintained, it had a faulty part on it and I was not able to use it for the purpose it was rented and intended for. I should not be expected to have parts for the dive shops rental equipment.
I know you are all thinking I should have had o rings, and yes, I should have, but I didnt. If I had blown the O ring while putting the reg on or whatever, then yes, that would be my fault, I should eat it. This was the shops fault for having the crummiest O ring on a tank I have ever seen. I have never rented tanks before, so I didnt think to inspect it before I took them from the shop, but I shouldnt have to if the shop is reputable.
Here is another kicker! While I was waiting at the counter to have this conversation with the shop owner, a young gentleman walked in and said he was given too much change and gave the owner a $10 bill to go back in the register and walked out. The owner and I looked at each other and smiled, remarking how "you dont see that much these days".
Then, the owner turned around and did this to me.
Should I be upset about this?
I dont want to ever go back to this shop ever again if that is they way they treat their customers. It isnt about the money, but the way the shop owner didnt care about me. This is a small shop and I cant believe it can stay open if this person treats all the customers like that. I know several shops around that would have gladly given me another tank rental or something to make up for it.
Thanks!
