Hi, Just got back to the US but still out of office until early next week. I've been in the air for 24 hours and honestly when I got to the hotel I crashed. Doing the Long Beach show this weekend.Do you happen to have an email or phone# for either of them? Still no response to the contact form. It hasn't been all that long but I'm hoping to solve my fin dilemma and take them on a local dive to work out trim before I go on a big dive trip this summer (in 44 days).
I just looked over this..I am not sure however what you need? I can't feel what you feel so..to a degree you need to tell me. You aren't out $100, if the fins you got you don't like the fit, return them and I will refund you or send you another size.
To your comments regarding our foot pocket being different than the DR, yeah it is, there is no "standard" for fin foot pockets like you see for foot sizes (and even then proper (read expensive) shoes actually have different lasts in the same size that will work better or worse for some people).
I think wearing the 13 running shoes you could go either way XL or XXL in general, however if your toes is hurting with the XL, let us send you a XXL to try, if that doesn't work, return them and we'll refund you
Best,
Chris