ams511
Contributor
Customer service from Oxycheq has been reported to often be non existent but as long as you buy from a reputable dealer you should have no issues if any problems arise. I'd suggest you contact Cave Adventurers or ScubaToys both offer great prices and great service.
DSS on the other hand has a reputation for phenomenal service.
People often repeat things they hear on SB often and a reputation develops which is often undeserved.
Oxycheq and DSS have different business models. Oxycheq primarily sells through dealers while DSS primarily sells direct. So if there is a problem Oxycheq requires you to go through a dealer while with DSS you call direct. Think about it, if there is a problem with your new car you bring it back to the dealer not call the manufacturer.
There has been posts in the past from people who had problems with DSS's service but they seem to get forgotten or deleted. Often the people making the posts get attacked.
BTW, Scubatoys is no longer an Oxycheq dealer and Apeks is now selling Oxycheq wings.
---------- Post added February 28th, 2014 at 05:53 PM ----------
I do not like wings with the center inflator connection. It just does not work for me. However, if the price is good and it is in the condition you expect it could be a good deal for you. N
You should mention why it doesn't work for you. If it is a double-hose issue that does not affect most divers.