First of all, the resort was fantastic. Wonderful location, clean and cold rooms, pool was stunning and included a hot tub. Plenty of lounge chairs and hammocks on the beach. The food - every meal was top notch and the staff was so friendly and knew everyone's name. Very impressive. I had a massage by Grace and it was one of the best massages ever. I was very impressed with the resort and the people.
We had high hopes for our dive trip with Reef Divers, but unfortunately, the service fell short of expectations. Before even stepping onto the boat, we were faced with approximately ten pages of waivers to complete, which felt excessive and tedious. While safety and liability considerations are essential, the sheer volume of paperwork detracted from the excitement of the experience.
Once onboard, the focus of the briefing was more on boat cleanliness rules than on essential diving procedures, which felt excessive and misplaced. While maintaining a clean and respectful environment is important, a 30-minute session emphasizing trivial matters like "no snot" and "no peeing in wetsuits" seemed unnecessary and took away from what should have been a professional and welcoming introduction to the diving experience.
Our disappointment continued when an issue arose regarding my husband's dive eligibility. Having forgotten his dive computer on the second dive of the day (shallow dive), he followed a conservative dive profile as an experienced diver. Note this was the on Thursday and we had been diving with the same crew since Sunday - so they were familiar with the fact that he was a conservative and very chill diver. Despite this, the dive shop made the abrupt decision to ban him from the afternoon dive that day, which, while frustrating, seemed to be an enforcement of their rules. However, what was completely unacceptable was being notified just five minutes before departure the next day that he was barred from diving on the last day at the resort—without any prior discussion or explanation. Forced to argue our case through the boat captain, as the onsite manager refused to speak with us directly, we finally received approval from the head guy that happened to be at the resort that day from the states. The lack of communication, inconsistency in rule enforcement, and dismissive attitude from management made for an unpleasant experience.
Adding to our concerns, we witnessed a troubling safety issue on another vessel. An overweight and out-of-shape diver, who was reportedly a frequent guest of the resort, was allowed to vape onboard and appeared exempt from standard safety rules. This preferential treatment led to an alarming situation where an ambulance was called—an incident that could have been avoided with proper enforcement of diving protocols. Seeing this disregard for safety reinforced our impression that the operation prioritized personal relationships over professionalism and diver welfare.
Overall, our experience with Reef Divers did not meet our expectations, and with all of the options available in the Caribbean we won't return.