Catalina Express Checking Weight of Luggage

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I went over to Avalon for the weekend and I have to say that (for me) the new policy is a bigger hassle. Warning, . . . long rant.

I use a "California Diving Co. Dive Box" which holds my tank, a North Face Duffle bag, and my weights all strapped to the outside. It's easy to use, move around, and disassemble (under ten seconds in a rush). I live in West LA and like to use the Catalina Express's San Pedro port since it is much closer than the Long Beach port.

As stated in earlier in this thread, two weeks ago (in San Pedro) I was pulled aside and had to disassemble my kit so that the dive box weighed under 50lbs. They made me carry as much as I could on my back and I had to carry my weights in my left hand and the box in my right hand. This was a single haul boat but I still had to manage all the gear myself with no help from the crew (they simply told me where to place it). AND GET THIS . . . they made me reassemble it on the boat, . . . that's right, . . . everything when right back on the box. They could have simply ignored me and the end result would have been the same. It was humiliating to be treated like this in front of the other passengers and having to reassemble everything on the boat made me furious.

Fast forward to this weekend and the new policy.

My "Dive Box" weighs about 30lbs empty and is not full after I put 20lbs of gear in it. This left so much unpacked gear that I had to abandon the Dive Box and come up with something new. I ended up using a two wheel collapsible dolly and carried some gear my back. It takes two to three minutes to assemble or disassemble.

Remembering the humiliating experience in San Pedro, I elected to drive to the Long Beach port (twice the distance from West LA) and use a Catamaran because (as we have been told) divers will not have to disassemble their kits. I will not be using San Pedro port anymore . . . grrrrrrr.

Once at Long Beach ticket window, I asked if someone wanted to weight my bags now instead of stopping me during the boarding process. The person at the ticket counter (glancing at my gear) stated that, . . . "it looks ok". Hmmm, I guess it's the Dive Box they don't like???.

While waiting in line, I saw lots of Stanley boxes (with gear and tanks strapped on top) but no one was stopped, weighed, or harassed in any way. However, I suspect that these boxes weigh well over 50 lbs. as they bigger than the Cal. Diving Co. Box. Seeing this made me (once again) curse Catalina Exp's inconsistent and unpredictable nature . . . I want my good old Dive Box instead of the dolly setup. However I predict that if I go back to the Dive Box, in time, it will just backfire on me. . . for whatever reason.

About four years ago I was in line (in Long Beach) with my California Co. Dive Box and that North Face Duffle Bag on top. At the time I had two little wheels (with brakes) on the front of the Dive Box. I didn't know that four wheels was against the rules because: 1) I never read the baggage rules and, 2) I have seen large 4 wheel carts board the boat many times and always thought . . . "that's a good idea". On this trip there were two other people (non-divers with large four wheel carts) ahead of me. They were piled high with cardboard boxes, baby carriages, toys, and a tall lamp. Well, . . . an employee called me from beyond the railings and told me that I could not board with the four wheel box. I protested about the other two (much larger) four wheel carts ahead of me but he didn't care and gave no reason why I was different. I asked for him to speak to the captain for me (which he did), I told him that my cart has breaks, it's smaller than the other two, that I was a long time customer, and that I will correct the problem after this trip. He and the captain both said that there was no way I will be allowed to board the boat with this set up. I was mystified. Rushing against time, I asked for some tools to help remove the two front wheels, which the dock people provided. I had to disassemble and empty the box, turn it upside down and start working. By this time everyone (stepping around me and my stuff) had boarded the boat and the boat pulled out, leaving me on the Long Beach dock tools and wheels in hand. I could see passengers looking at me through the windows and felt pretty stupid, and angry. The person who started the whole affair apologized many times saying he's just doing his job and I tried to be as nice as I could. I finished the job and they put me (and my now two wheel box) on the next boat.

Fast forward again to this weekend, . . . On the return trip (5/22/2011)there were about five musicians plus friends with a very large four wheel cart full of drums, guitars, and amps. The cart were probably 6ft long, 2-1/2ft wide, and piled to about 4-5ft high. It had to weight more the 150lbs. These people came late, walked straight to the front of the line (not the "Commodore Lounge" line) but the standard line. They were all (musicians, friends, and four wheel cart) personally escorted on to the boat before the rest of us. The crew and ticket handlers didn't even glance at the four wheel cart as it was guided (by two people) down the ramp and onto the boat. Catalina Express, what the hell is going on here and what are you going to do about it?

There is a company that leaves from Marina Del Ray (Catalina Ferries) who (I am told) doesn't put divers through this kind of hassle but whose hours at not as convenient. I am going to look into it. Perhaps we should all call them and explain the problem. They might be willing to help the dive community for the chance to gain more business. I know that Marina Del Ray is a far drive for a lot of divers (south of San Pedro) but for those North of San Pedro this could be an acceptable alternative to Cat Exp. If we divers could help Marina DRF could grow their business perhaps in time they could begin to offer service from more southerly locations as well.

End of Rant . . .
 
From http://catalinaexpress.com/SpecialLuggageInformation.php

The new policy:
May 2011
Catalina Express announces an updated luggage policy.

Due to a number of back injuries to our employees, we have reduced the maximum allowable weight per piece of luggage. Each individual piece of luggage is to be no more that 50 lbs.

Updated dimensions of the current fleet are allowing us to increase the allowable dimension to baggage. These dimensions are 37” x 23” x 23”. The weight and dimensions have been determined to meet the size restrictions of all of the Catalina Express fleet which includes 4 monohull vessels that have conveyors for luggage storage. The Catalina Express service from three ports on the mainland and its frequent schedule requires flexibility in the use of its fleet. Thus, requirements in dimensions are universal.

Catalina Express encourages passengers to pack for one trip on the ramp to the dock, if necessary passengers needing a second trip are asked to communicate with Express employee who will work to assist them.

The Following Articles May Be Carried On Board At Passenger’s Own Risk And Liability For Loss, Damage Or Theft. Space Available Only.

DIVE COMMUNITY LUGGAGE:
1 Carry-On Bag - 12" x 12" x 24" that will fit under the seat or in overhead bin. Maximum of 50 lbs.
2 Bags - 37” x 23” x 23”. Maximum 50 lbs.
Includes Personal and/or Dive Bag These dimensions will accommodate the majority of Pelican, Stanley or dive boxes. A third bag is permitted if necessary.

THE FOLLOWING DOES NOT COUNT AS A BAGGAGE ITEM:
1 recreational dive tank or 1 double with fixed manifold.
1 weight belt or weight bag which is carried on or worn by passenger (Not in Luggage).
2 wheel dolly.
Note: Returning suits that return wet are not an issue and will be permitted aboard.
 
I use the Stanley-type box. My full kit weighs in between 60-70lbs not including weights. The revised policy doesn't really help me much. I'll still have to split my gear into two bags, which means, I'll be lugging my dive box, weight bag, tank, extra dive gear bag, and a dry bag for my towel/clothes.

While I appreciate that Catalina Express took our complaints seriously and revised their policy, it seems to make more sense to boat dive out of Long Beach for less money, and far less hassle. Too bad.
 
Thank you Teamcasa for posting our updated luggage information. We hope you have a great diving season!

And thanks to everyone in this forum for all your comments regarding the Catalina Express baggage policy. We’ve reviewed and understand your concerns.

Although we feel that it is important to hold at 50 lbs, we are able to make some revisions to accommodate divers. We are going to increase the size of the allowable luggage to accomodate the special bags which are used by our divers. In addition, because we know that you will need to reshuffle the contents, we are going to allow divers a third bag. And, if necessary, we will allow a second trip down the ramp, we ask that divers contact the dock crew in advance (on arrival) so that we can work with you on this.

Please see the following page which we have just posted to our site: Special Luggage Information

We do appreciate our dive community and specifically your communication with us.

Thank you,
Catalina Express
 
From the feedback many SoCal divers have seen from Greg Bombard, Elaine Vaughan and others at Catalina Express, I think it's apparent they've listened to the dive community and responded. Thank you both to the divers who contacted them with suggestions and to the Express for their response.
 
It's nice to hear that Catalina Express took some of this to heart. For many the just-revised policy will help them much. In my case, the only part that has affected me is the 50 lb limit and it will continue to affect me. I'll have to wait and see where the level of inconvenience is with other divers and the various ways people adapt for a while before I board again. I was supposed to this weekend on Sunday but cancelled because I can't get my weight to 50 lbs and don't want to carry a 4th bag, it was frustrating last time, it would be again next time.
 
Again, we agree. I too was supposed to be in Avalon this past weekend. I cancelled, largely in part to this. I guess time (and occupancy of the boats) will likely be the judge.
 
You did not miss much, the diving was pretty poor but as for the Catalina Express, I had zero problems with the gear or the crew.

As for the 50lb limit, my guess, and I'm not speaking for Catalina Express, but I'd imagine that if you were going out of Long Beach and the boat was not a mono hull, the weight issues will be overlooked unless it's obvious that you can't manage without help. At least I hope that will be the case.
 
I want to thank Cat Exp. for responding to our diver needs in a sincere manner and joining us on this chat board.

I understand the need for the 50lbs limit for baggage that must be "picked up" by baggage handlers but not wheeled "hard" dive boxes. I have never (in approximately 75 trips) seen a single baggage handler "pick up" a Stanley, Pelican, or Cal Dive Box.

If Cat Exp baggage handlers are getting back injuries from picking these wheeled "hard" dive boxes up, then they need training in proper manner to move a "wheeled" box (either use the wheels or get help). This make more business sense in that it educates Cat Exp. employees (thus cutting back on injuries) and does not inconvenience Cat Exp. customers (i.e. the dive community).

In short, proper training can go a long way for both employee injuries and customer satisfaction.

The 50 lbs limit on wheeled "hard" dive boxes only serves to inconvenience divers. Please consider the following: . . .

1) Reinstate the original 70lbs limit for wheeled "hard" boxes (Stanley, Pelican, Cal Dive Co., etc.) and keep the 50lbs limit for "soft" wheeled (Akona, Aeris, Oceanic, etc. )and non wheeled bags.​

2) OR - reinstate "1)" above for divers using the catamarans only. Single hull boat maintain 50lbs limit on all bags.​

3) Train Exp Cat. baggage handlers to never pick up a wheeled "hard" dive box or get help if one must be picked up.​

Thank you again Cat Exp. for responding but can we work a little bit longer and try for a better solution for us divers. Let's keep this thread alive until all (Cat Exp. and the dive community) find a happy medium.


P.S. There is still the issues of inconsistent treatment. Why do some passengers (musicians and others) get to use large 4 wheel carts?
 
I spoke to the reps. for Cat. Exp. at the Scuba Show & asked them if they resolved the 50# limit for dive boxes & carts & all they had to say was 50#s is the rule.

John
 
https://www.shearwater.com/products/swift/

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