Buying Parts From A Shop

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Lost Yooper

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I'm a Fish!
Just to start another discussion, I'm wondering if I'm the only one here who thinks anyone should be able to buy whatever parts they need from a local dive shop. I don't see the difference between buying parts for my own regulator and doing the work myself, and buying parts for my car and fixing it myself.

Any thoughts?

Mike
 
I would imagine if you are qualified to do so then it wouldn't be a problem, though there are likely to be warranty issues if you have been doing it and you break it and have to take it into a shop.

But I personally would never do it simply because I am not mechanically inclined. I am computer inclined but that's as far as it goes.
 
Mike,

I agree to some extent. But not ANYBODY. There are some out there that have no business working on their own regs. But there are some out there that can perform the work and quite well. But how would you make the distinction in selling the parts. Maybe a manf. course on reg repair. this would give you a cert and allow you to purchase parts.

Then again you can always get "tight" with the LDS and then you wouldn't have any problems at all.

ID
 
There have been a number of articles on this in UK magazines over the last couple of years.

I personally don't see a problem with it if you have the proper training. But my understanding is you can't just go in off the street as Joe Public and get this training - bit of a Catch 22.

But then that is not a bad thing - even the pros get it wrong from time to time. I had a Scuba Pro R380 changed from a right to left side feed by a qualified technician and the first time I knew anything was wrong was when I used it at 35m and found the diaphram was not sealed properly - I real wake up call that one. A good job it was in training and not for real - even though I did have problems persuading my narced buddy to give me back my good reg!!!

It's a life support system - let the pros do it! I don't service my own car either.......

Jonathan
 
Hey Lost Yooper and all...

This is a touchy issue with me for several reasons. As an ASE Master AUtomotive Technician, I can understand your reservation about working on your car, Jonathan. It is composed of several sub-systems which can also be composed of several sub systems. It is complicated (especially with EPA mandated computerized ignition and fuel injection) and it is dirty, but it anin't rocket science either. With thirty years in the automotive arena I think it matters more that the technician working on your car CARES about his work rather than what he actually KNOWS.

Yes, I have seen more than one car completely wanked by a well meaning owner, but hey, like I said there are many many subsystems you have to learn, in order to service one competently. It is also against the law for a dealer to NOT sell you parts. It is mandated by law that they have replacement parts available for your vehicle for at least ten years after it's manufacture. It's my car, I am the one responsible for making sure it stops correctly... I determine who actually fixes it; me or some wank that cares only for a pay check.

That being said, I do hate cars and choose to not service my own!!! I send them to various places for them to deal with the dirt and the sweat while I go out and dive. I do this with $70,000 PLUS of tools sitting in my garage. It's not a matter of money for me. However, regulators are NOT complex. In fact they are rather simple feedback mechanisms that every diver should understand thoroughly.

Imagine my surprise when a certain LDS told me they could not sell me a low pressure valve seat for my Aqualung a couple of months ago. He gave me the song and dance about not being certified, and then I asked to see their technician's credentials. WHOA... more song and dance. I then told him, if I can't buy it from you, I would not come back, and then the tune AND the song changed. I got the part too!

Yes, I am an incurable gear head. I had a diaphragm on my newly professionally serviced reg do the same thing as yours Jonathan, while I was Dive Mastering a class. After that, I decided to not let others service my regulator for me. I made an intermediate pressure guage and bought a book and learned what I did not know. I will put my "hey, my butt is on the line here" attitude against the experience and knowledge of that tech who had me sucking in suds at thirty feet.

It should always be the diver's call as to what they feel competent to do on their own equipment. I don't feel it is a matter of liability or anything else but an industry's attemept to make as much money as possible for itself. The more you rely (or have to rely) on "them" the more you have to pay "them" for their "invaluable" services. Most divers are scared of a regulator, and to them it will always be a little black box filled with magic. That's their decision, mine is the path of knowledge and knowing that whether at 35 feet or even 35 meters, the guy who serviced my reg actually cares whether I live to tell the tale of my dive.

:tease:
 
I have received different reactions from different shops. The main shop I frequent has sold me several parts and has helped me out with advice (I am mainly changing hoses). Other shops are really hesitant and immediately lapse into the, "only have it touched by certified technicians" mantra.

I think they're in a tough spot. In this world of old ladies suing McDonald's after spilling hot coffee, I think they are concerned that enabling regulator self-service repair will come back to haunt them sooner or later.....
 
Where does all this regulation come from? I can buy a set of brakes and install them on my car (and potentially kill a bus load of people if I screw up), but I can't (well, actually I generally can) get parts for my own regulator which is sooo simple to work on. Working a reg is just like anything else: you get a book, read it, and follow the instructions, and do it -- just like working on a car. If someone isn't comfortable doing it -- don't do it.

Something has to be done here because it doesn't make any sense. I'm leaning towards greed somewhere.

Mike

BTW, I too don't do any work on my car, but am just using this as an example. There are plenty of examples you could name.
 
I'm a tool maker by trade and I don't see why someone who has good mechanical ability shouldn't be permitted to work on their personal regs. If you don't want to work on your regs, then by all means, take them to your LDS. I've taken my secondary and octo apart many times and cleaned them. There're simple to work on. Years ago when I first got my card, my dive shop would sell me the parts and then show me how to make the repair! Now everyone wants to get in your pocket. Mike I agree with you, it all comes down to money.:tree:Bob
 
I have done mechanical work and woodwork since I was a kid. Most rec dive equipment is fairly simple and can be repaired or serviced by someone who has decent mechanical skills. The one thing that might be lacking is the expererience to recognize a "flaw" or where to look for a "flaw". This can be a scratch or a score line, for example.

In addition, some parts need special tools and you can really chew a part up without the correct tool.

My conclusion has been to let a trusted dive shop mechanic do most of my work and use that time to "play with my lathe, etc." Oh, yes, in general, if you have the skill to do a brake job correctly on a car, you probably can work on your dive equipment...with the same risk...failing brakes at 55mph are as real a problem as failing regulators!

Joewr
 
I am in the computer business.
I used to sell parts.
I generally got three kinds of customers - ones who knew what they were doing, ones who thought they knew what they were doing, and crooks.
Sales to the first were fine.
Sales to the second resulted in excessive returns and fried parts that were "my" fault, countless hours of free technical support for a $20 part installation, and general ill feeling on both sides of the transaction.
Sales to the third resulted in returns of parts after they'd been used in troubleshooting.
Bottom line, the losses from customers 2 & 3 far outstripped any profit from customer 1, so, unfair as it may be, I quit selling parts that we don't install for the customer. (I will still sell to qualified technicians that I know are capable)
In addidion to the above customer problems with parts, a Scuba shop has to comply with his insurance policy and the advice of his lawyer. The liability potential is *huge* on regulator repair.. I can hear the testimony now...
"Mr. Local Dive Shop owner, when you sold the deceased those parts, did you take any steps to make sure he knew what to do with them?" and so on...
Rick
 

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