Bought a Seasoft dry suit and it leaks big time

[SBDeadly]

Sounds good Bruce. Can you give me the shipping address? I'll get it shipped out this week.
How should I mark the leaking area? I can circle it with masking tape.

Dave

 

[Bruce Justinen]

SEASOFT SCUBA
8294 28th Court NE Suite 600
Olympia, WA 98516

I will let you know right away what I find.

Bruce

 

[RandomGuy1]

I rarely check scuba board.com, maybe once a month or so but I just found this thread and I went back and checked our email thread which is extensive. You bought your suit in September, 2010 and you sent the suit back in spring 2013.

Wow, I am impressed that you are doing anything for a suit that is now 6/12 years old.

 

[SBDeadly]

Thanks Bruce. You'll have it this week.

If you are able to fix the leak, please also replace the neck seal with a neoprene seal. I hate the latex seal. I'll pay for it.

 

[tridacna]

Great customer service. Wow!

 

[SBDeadly]

Hi Bruce,

Just checking in. Have you had a chance to look at the suit?

Thanks

 

[Bruce Justinen]

We have gone over the suit again and there are no leaks. Contact me by email.

Bruce

 

[SBDeadly]

Hi Bruce,

I responded to your email a while ago. I know you said you didn't find any problems so I'm not sure where to go from here.

Thanks,
Dave

 

[SBDeadly]

With no response from Seasoft I'm finally giving up.

You can keep the leaky suit Bruce. I wouldn't dive with it anymore even if you did send it back.
It really sucks to have to walk away from such an expensive item.

 

[Jondjames]

ouch