shrwdtech once bubbled...
For the most part we need to keep in mind a lot more often that people are people and they can make mistakes from time to time.
This may have been a bummer, and even disappointing, but when it all boils down to it, they made an honest mistake.
From my past experiences I've found Scuba.com (DDS) to have informative people on the phone who seem to actually use the gear they are telling you about when I've had questions, have found them to be responsive to concerns, and in the past have had quite good dealings with them.
I've used them in the past, probably will again, and have reccomended them to my friends on more than one occasion.
Of course people make mistakes, and I'm sure these guys, for the mosts part, don't make mistakes. However, I would expect them to take responsibility for their mistakes, which they did not do.
m.