Hi everyone. I am not an active member but I try and maintain as much contact with our customers as I can. I appreciate everyone's feedback on our product, especially greydiver06. In fact, the more criticism (although it is hard to find ;-)) we can find about our products the better we can make our products.
The surf-fur dive parka is fairly close as has been explained here. We have had excellent customer feedback and reviews. Unfortunately we have done a poor job in communicating these comments, both from our website and in other forums.
I want to touch on the 2 concerns I see in this forum. We have been told that our price point is on the higher side and we have also been told that the snaps have been a problem. The surf-fur is made from a unique Polartech fleece. The fleece and cut of the parka, along with the special features (changing pockets, long cut, deep hood, reversibility, breathable yet almost fully waterproof) are what make the parka a little higher in price. With this product you get exactly what you pay for, a well crafted and durable dive parka that will last a long time. Never have we been asked to provide a refund. In fact, we work very hard on our customer service and believe we are second to none. We have been in business since 2005 and work hard to satisfy each and every customer. For example, we realized with a run of Parkas in the summer of 2009 that there was a problem with the snaps. We quickly pulled the entire inventory run and replaced each and every snap from that run by hand. We also helped each customer with a problem either fix or replace any surf-furs they had with this snap problem free of charge. This was a costly experience for us but we were able to act quickly.
Hopefully this helps. If we are fortunate enough to receive your business, because we know there are other good choices out there, then we will make sure you are very happy with your purchase.
