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Another vote for Sealife's Awesome customer service

Discussion in 'SeaLife' started by asterosdeals, Aug 12, 2020.

  1. asterosdeals

    asterosdeals Registered

    # of Dives: 100 - 199
    Location: california
    Hey guys, just wanted to share my personal positive experience with Sealife's customer service.

    Received an old strobe, and tried to make it work but had no luck. The trigger function no longer works. Filled out a form on Sealife's website. I was quite desperate at the moment but wasn't expecting to hear back, and even if I do, they probably won't be able to do much since it's out of warranty for many years (if not decades).

    Surprisingly got an email the next day with some tips for further checking the issue. Also could call the tech support directly and spoke with their technician. After we tried everything it was determined that the circuit is dead, so I was offered to trade in this bad strobe for a new item (could be video lights, strobes, or even lenses). The sales department was also extremely helpful to work with me on the pricing.

    Overall, I have nothing but positive experience working with their awesome customer service!
    Saniflush and BoltSnap like this.
  2. Saniflush

    Saniflush ScubaBoard Sponsor ScubaBoard Sponsor

    They have been phenomenal any time I have ever dealt with them.
    asterosdeals likes this.

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